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HP HP2-B119 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer Needs and Solution Selling | - Identifying customer requirements
|
| Managed Print Services (MPS) | - MPS value proposition
|
| Print Security and Compliance | - Device security
|
| HP Printing Portfolio Overview | - HP Print hardware solutions
|
| Competitive Positioning | - HP differentiation
|
HP Selling HP EMEA pMPS Sample Questions:
1. What is a capability of HP Imaging and Printing Security Center?
A) provides configuration settings for most every security setting for the device on which it is installed
B) ensures that users are fully qualified to configure print settings on the Windows Print Spooler
C) configures the entire imaging and printing fleet according to a baseline security policy
D) secures print jobs by encrypting them in transit over network lines
2. Which statements are true about commission on an HP pMPS classic deal? (Select two.)
A) Commission level is set by the partner and flexible up to 25%.
B) Commission is set at 5%.
C) Commission payment over 25% triggers an exception request to the HP DSC.
D) Commission is set at 10%.
E) Commission payments are paid quarterly over the term of the contract.
3. Why would you install the HP UDA?
A) to gather fault notification across HP MFPs
B) to gather device information used in the calculation of the customer's TCO
C) to enable the HP Service Portal to report hidden devices
D) to allow reporting of supplies alerts
4. What is a more effective way of choosing HP imaging and printing products for a customer?
A) Offer free training when selling HP imaging and printing devices.
B) Sell products that offer the most functionality to fit within the customer's budget
C) Match product features to the customer's needs to improve the way they work.
D) Sell as many devices as possible to secure ongoing sales of supplies and maintenance items.
5. Which statements best describe the HP Service Portal? (Select two.)
A) It is a website where the customer can view detailed information about the fleet under its HP pMPS contract.
B) It is a website for maintaining the remote monitoring software.
C) It is a website explaining the services available with HP pMPS.
D) It is used by the customer or the partner's help desk as a remote diagnostic tool for fault detection.
E) It is a website where the partner can view all details regarding their HP pMPS contracts, including detailed information about the printers under management.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C,E | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: B,E |




