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HP HP2-H82 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customer Needs Identification & Solution Matching | 25% | - Address customer concerns and objections - Recommend appropriate HP supplies solutions - Assess customer printing and usage requirements |
| Selling Strategies & Positioning | 25% | - Position HP supplies against competitors - Effective sales techniques for supplies - Communicate total cost of ownership |
| HP Supplies Portfolio & Value Proposition | 30% | - Genuine vs. non-genuine supplies comparison - Overview of HP supplies categories - Original HP supplies benefits and quality |
| Competitive Landscape & Business Impact | 20% | - Impact of genuine supplies on device performance - Understand market competition - HP tools and resources for sales support |
HP Selling HP Supplies 2019 Sample Questions:
What happens to the printer warranty when a non-HP cartridge is used in an HP printer?
- A. The printer will print at a lower quality but at a higher speed.
- B. If it is determined that the printer does not work due to the non-original HP cartridges, HP will not cover the repair costs
- C. If the printer senses the non-original HP cartridge, it will report it to HP to exclude the printer from warranty.
- D. The original HP Universal Print Driver will not support the printer anymore.
A loyal HP small-to-midsized business (SMB) customer is looking to renew their HP supplies. Which supplies program is correct for this customer?
- A. Supplies Big Deals (SBD) only
- B. Supplies Big Deals (SBD) with Managed Contract and Resilient Technologies
- C. Supplies Big Deals (SBD) with Managed Component
- D. Managed Contract only
A customer purchases a non-HP cartridge and notices that it says 100% new on the packaging. What type of cartridge might this be?
- A. Do-lt-Yourself(DIY) refill kit
- B. Continuous Ink Supply System
- C. Remanufactured
- D. Clone
