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HP HP2-H69 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Solution Design and Customer Scenarios | - End-user computing lifecycle optimization - Mapping customer requirements to DaaS offerings - Operational efficiency and IT cost reduction scenarios |
| HP DaaS Offer Structure | - Financing and subscription-based models - Service levels and support components - Hardware, services, and software bundling |
| Sales Positioning and Competitive Differentiation | - Positioning HP DaaS vs traditional device procurement - Target customer segments and use cases - Competitive comparison and value messaging |
| Implementation and Service Delivery Overview | - Device management and support processes - Refresh cycles and asset lifecycle management - Deployment models and rollout considerations |
| HP Device as a Service (DaaS) Fundamentals | - Customer pain points addressed by DaaS - Lifecycle management approach (procurement, deployment, support, refresh) - DaaS value proposition and business outcomes |
HP Selling HP Device as a Service 2018 Sample Questions:
Which service involves HP Service Expert support?
- A. Accidental Damage Protection
- B. App deployment
- C. Defective Media Retention Services
- D. Next Day Hardware Repair
What should the channel partners do during the onboarding process for Analytics and Proactive Management?
- A. review the customer's analytic reports
- B. secure a Report Admin account to access customer device analytics
- C. alert HPFS on which flex-up devices need to be included
- D. assess opportunities for the addition of their own value-added lifecycle services
Who is primarily responsible for the installation of the lightweight software client app on devices for the HP DaaS Analytics and Proactive Management service?
- A. customer IT Admins
- B. external IT Admin Experts
- C. HP Service Experts
- D. channel partner IT Admins
What are the correct pillars of the HP DaaS value proposition for customers? (Select three.)
- A. one-stop shop
- B. built for business
- C. the right devices for the job
- D. flexibility for business
- E. management with insight
- F. device support, anytime and anywhere




