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HP HP2-I47 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: HP Lifecycle Services Overview | - HP Renew Services - HP Protect Services - HP Fix Services - HP Collaborate Services - HP Set Up Services - HP Optimize Services |
| Topic 2: Service Registration and Delivery | - HP Care Pack attachment rules - HP Channel Services Network (CSN) registration |
| Topic 3: Sales Skills and Positioning | - Demonstrating value to clients - Qualifying customer needs - Building and presenting the business case - Positioning HP Lifecycle Services |
HP Selling HP PS Lifecycle Services 2023 Sample Questions:
An HP Partner is working with an install-base customer that wants increased security for new HP devices as well as existing non-HP devices.
What should the Partner consider when discussing this deal with the customer?
- A. HP Wolf Pro Security can be attached to the deal.
- B. Users can install HP Client Security Manager on the HP devices as well as the third-party devices.
- C. HP Manageability Services help with consistent, scalable, and secure software deployment.
- D. HP Proactive Security includes services to implement and manage configuration policies.
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How are HP Care Pack Services sold?
- A. They are available as a contractual service and can be sold at any time as a standard SKU offering
- B. They are sold with flexible payment terms and coverage options, offer standard and custom options, and are renewable.
- C. They are sold as a transactional upfront payment although they require special terms and a minimum threshold.
- D. They are attached to hardware by the device serial number and sold as a transactional upfront payment.
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An HP Power Services Partner needs to prepare a proposal for a customer interested in HP Lifecycle Services.
The customer has specific considerations and has asked the Partner to prepare separate proposals based on different variables.
What should the Partner use to create a business case for this customer?
- A. The Value Management Office tool at ecosystems.US
- B. HP presentation materials at HP Sales Central
- C. Al-based insights on the customer's industry available from HP TechPulse
- D. A virtual reality (VR) environmental demo
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The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond to this IT manager?
- A. Explain that customers who purchase and register HP Active Care receive proactive alerts about device issues and create a service case.
- B. Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.
- C. Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received
- D. Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.
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