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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Which process tool can be used to align ITIL processes with Tivoli products?

A) IBM Tivoli Unified Process
B) IBM Tivoli Educator Process
C) IBM Process Alignment Product
D) IBM Rational Unified Process

2. A customer's service desk team is complaining about IBM SmartCloud Control Desk user interface performance. What should be the starting point in analyzing the situation to determine the most likely cause of the performance issues?

A) Advanced workload designer
B) Client browser settings
C) System performance console
D) Application logs

3. A customer is using IBM SmartCloud Control Desk to automate incident, problem, and change management processes. The solution currently supports 15,000 end users but the customer acquired and integrated a company with an additional 5,000 end users. What does the customer need to do to cover the new end users?

A) Buy an additional 5,000 end user licenses
B) Buy an IBM SmartCloud Control Desk for Internal Service Provider license
C) Build a separate instance of IBM SmartCloud Control Desk
D) Define the new users in the existing IBM SmartCloud Control Desk

4. Which IBM Service Delivery and Process Automation product functionality is important for auditability and accountability?

A) A federated configuration management system
B) control and audit of all hardware assets installations, moves, additions, and changes
C) electronic audit records and electronic signatures
D) ITIL v3 aligned process workflows

5. Which statement describes functional components provided by IBM Tivoli Provisioning Manager?

A) They provide automated configuration of IT resources in response to a service request or other trigger; they may include all levels of configuration such as network setup, storage allocation, partition preparation, base builds, application loads, cluster definition, etc.
B) They provide services for the storing, categorization, searching, and correlation of data about client accounts, solutions, contracts, organizations, and products.
C) They provide customers with access to knowledge search, the ability to log incidents into Incident Management, check status of existing incidents, provide information on system outages, show frequently asked questions, and perform other automated services such as ID Management.
D) They provide processes that join financial, contractual, and inventory functions to support life cycle management for hardware and software assets within the IT environment.

Solutions: