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IBM C2010-591 Exam Syllabus Topics:

IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

Question 1

Which type of solution can be used to incorporate customer information to easily track order status and simultaneously coordinate manufacturing, inventory, and shipping across different locations?

A. Service catalog
B. Enterprise resource planning
C. Cost management
D. Workflow-driven change process

Question 2

Why is an organization chart useful to identify key stakeholders for an IT asset and service management solution?

A. It identifies the key business units and teams supporting IT asset and service management processes.
B. It provides an overview of the key business units which helps identify the unit managers to interview.
C. It outlines the hierarchy and dependencies between departments responsible for IT asset and service management.
D. It identifies the most important key business units using the IT asset and service management solution.

Question 3

An organization is using IBM SmartCloud Control Desk to manage their IT environment. Which three applications are key to building a knowledge management strategy to help the organization gather, analyze, store, and share knowledge? (Choose three.)

A. Purchase Orders
B. Web Service Library
C. Problems
D. Solutions
E. Inventory
F. Incidents

Question 4

A customer has implemented a solution from a third-party vendor that is capable of listing configuration item inventory and supports release management. What is this solution missing to provide a fully functional CMDB?

A. Relationships
B. Links
C. Hierarchies
D. Dependencies

Question 5

Which technique is used to classify how well a product or solution meets IT asset and service management requirements?

A. SWOT analysis
B. architecture analysis
C. gap analysis
D. business process analysis

Solutions: