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IBM A2010-591 Exam Syllabus Topics:

IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

Question 1

Which statement most accurately describes functionality provided by IBM SmartCloud Control Desk?

A. It provides remote control functions that allow administrators/engineers to connect to and remotely operate client devices and servers such as hardware and software-based technologies that enable console access, remote KVM, and power management necessary to support a lights out data center environment.
B. It monitors, measures, and reports discrete resources within an IT environment to ensure optimal and committed performance levels.
C. It provides services for the storing, categorization, searching, and correlation of data about client accounts, solutions, contracts, revenue, organizations, and products.
D. It provides forecasting, tracking, and planning of labor and skills involved in IT processes across a global enterprise.

Question 2

A customer wants the service desk personnel to track leasing contracts for their IT assets that are currently maintained in an in-house developed application. How should the customer be advised to implement this requirement?

A. The customer should continue maintaining their leasing contracts in their own application. Using the Integration Framework, the information of each contract can be populated in the Lease Contracts application.
B. Leverage the customized asset application by using Application Designer to add a lease contract section to maintain contracts for each asset.
C. Use Integration Framework to load for the first time the lease contracts information into the Lease Contracts application, and then maintain those contracts with TAMIT
D. Use the Maximo Data Loader to load lease information into IBM Tivoli Asset Management for IT (TAMIT).

Question 3

After implementing IBM SmartCloud Control Desk, customer Key Performance Indicators show there are a large number of reoccurring incidents. This is a sign that one of the processes is not efficient. Which process is it?

A. Request Fulfillment
B. Change Management
C. Incident Management
D. Problem Management

Question 4

A customer is planning to implement an asset management process including license management. As a part of the solution, discovery of installed software is planned for the server environment, including but not limited to IBM sub-capacity licensing discovery on VMware. The discovered data should be transferred to IBM SmartCloud Control Desk using IBM Tivoli Integration Composer with a predefined integration adapter.
Which product can be used as discovery engine in this scenario?

A. IBM Tivoli Asset Discovery for Distributed
B. IBM Tivoli Application Dependency Discovery Manager
C. IBM Tivoli Endpoint Manager for Software Use Analysis
D. IBM License Metric Tool

Question 5

Which two products should be presented to a client if they want to know more about the benefits of implementing IBM products for change, configuration, and release management, including application and infrastructure discovery? (Choose two.)

A. IBM SmartCloud Provisioning
B. IBM Tivoli Asset Discovery for Distributed
C. IBM SmartCloud Control Desk
D. IBM Tivoli Composite Application Manager
E. IBM Tivoli Application Dependency Discovery' Manager

Solutions: