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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which trigger is a good indicator of an opportunity to offer HP Care Pack Services? (Select three.)

A) A customer requires project management to deploy personal systems.
B) A customer needs to be able to add or remove devices from the same service engagement.
C) A customer is concerned about potential security breaches by irresponsible employees.
D) A customer has established security policies and procedures.
E) A customer needs an onsite technician to support the hardware fleet.
F) A customer has a high volume of sensitive data to protect.

2. Which service corresponds to the following discovery question:
"Do you have the proper measures in place to avoid expensive regulatory or civil liabilities as a result of
improper control or disposition of sensitive data?"

A) Tracking and Recovery Services
B) Asset Tagging
C) Defective Media Retention
D) Installation

3. A customer has set aside a budget to cover replacement and maintenance of their printing and PC
hardware. They are interested in contracting with a hardware manufacturer for services because their IT
department does not have adequate resources to cover PPS Services.
The contract would include the following provisions:
1 . Standard delivery requirements
2 . Multi-vendor repair services
3 . Multi-year contract
4 . Quarterly payment
Which offer best matches this customer's needs?

A) HP Standard Contractual Services
B) HP Custom Contractual Services
C) HP Care Pack Services
D) HP Accidental Damage Protection

4. Which statement is true about HP Care Pack Services?

A) HP Care Pack Services cover multiple pieces of equipment with multiple service levels.
B) HP Care Pack Services are sold on a product-by-product basis, and cover one piece of equipment with
one service level.
C) HP Care Pack Services cover multiple pieces of equipment with one service level.
D) HP Care Pack Services are sold on a product-by-product basis, and cover one piece of equipment with
one service level.

5. Which competitive advantage does HP PPS Services offer in comparison to Dell, Lenovo, Lexmark, Ricoh,
and Apple?

A) Wider geographical coverage
B) Wider offering
C) Better security services
D) Lower prices

Solutions: