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HP HP2-N49 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Application Performance Management (APM) | 25% | - End-user experience monitoring - Application diagnostics and root cause analysis - Integration with BSM platform |
| HP BSM Solution Overview & Value Proposition | 25% | - HP BSM architecture and core components - Business challenges and IT pain points - Aligning solutions to business outcomes |
| HP Operations Bridge & Infrastructure Management | 25% | - Operations analytics and intelligence - Monitoring and event management - Service health and dependency mapping |
| Selling Strategy & Customer Engagement | 25% | - Identifying decision-makers and stakeholders - Building value and ROI cases - Competitive positioning and differentiation |
HP Selling HP Business Service Management Solutions Sample Questions:
1. Which HP Operations Bridge opportunity addresses an "over-expenditure on support resources and multi-vendor tools" pain point?
A) a requirement to reduce OpEx costs
B) an inability to manage data storage/optimization
C) a requirement to release applications into production more rapidly
D) an inability to perform mobile application monitoring
2. What measures do senior IT management roles use to gauge the impact that a BSM solution is having with respect to their strategy for improvements in IT processes and providing a positive impact to the business? (Select three.)
A) return on investment
B) vendor and tool consolidation
C) lowering total cost of ownership
D) assured IT Infrastructure uptime
E) operational and capital expense reduction
F) reduction in event rates
3. HOTSPOT
Match the relevant persona with the responsibility or interest relating to HP APM.
4. Which primary IT process benefits does the HP Infrastructure Management solution provide?
(Select three)
A) management of physical and virtual environments
B) real-time compliance enforcement
C) application performance issues
D) increased IT Network Operations Center efficiency
E) silo busting
F) data analytics
G) reduced down time and mean time to resolve (MTTR)
5. Which HP Infrastructure Management opportunity should a salesperson discuss to address a "costly penalties and fines; audit failures, broken SLAs" pain point?
A) compliance and regulatory requirements
B) network automation
C) demand consolidation
D) network operations center efficiency
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A,D,E | Question # 3 Answer: Only visible for members | Question # 4 Answer: D,E,G | Question # 5 Answer: A |




