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EXIN EX0-117 Exam Syllabus Topics:

EXIN ITIL Foundation (syllabus 2011) Sample Questions:

1. Which of the following identify the purpose of business relationship management?
1.To establish and maintain a business relationship between service provider and customer
2.To identify customer needs and ensure that the service provider is able to meet

A) 2 only
B) Neither of the above
C) Both of the above
D) 1 only

2. Which of the following is an objective of business relationship management?

A) To identify patterns of business activity
B) To ensure strategic plans for IT services exist
C) To ensure high levels of customer satisfaction
D) To secure funding to manage the provision of services

3. Which of the following is NOT an objective of service transition?

A) To ensure that a service can be operated, managed and supported
B) To provide training and certification in project management
C) To plan and manage the capacity and resource requirements to manage a release
D) To provide quality knowledge and information about services and service assets

4. Which two elements of financial management for IT services are mandatory?

A) Costing and charging
B) Accounting and charging
C) Budgeting and charging
D) Budgeting and accounting

5. Which one of the following functions would be responsible for the management of a data centre?

A) Application management
B) Technical management
C) Facilities management
D) Service desk

Solutions: