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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which does the ITIL service value system discourage?

A) Organizational agility
B) Organizational silos
C) Interfaces among practices
D) Coordinated authorities and responsibilities

2. Which is a key element of the 'think and work holistically' guiding principle?

A) Understanding the methods applicable to complex systems
B) Eliminating metrics which do not contribute to achieving an objective
C) Assessing which procedures can be re-used when improving a service
D) Using technology for standard tasks to give people time for complex activities

3. Which practice needs people who understand complex systems and have creative and analytical skills?

A) Service level management
B) Problem management
C) Change enablement
D) Service request management

4. What must always be done before an activity is automated?

A) Check that suitable new technology has been purchased
B) Check that the activity has already been optimized
C) Ensure that DevOps has been successfully implemented
D) Ensure the solution removes the need for human intervention

5. When applying the 'collaborate and promote visibility' principle to an organization's initiative, which is NOT a necessary action?

A) Basing decisions about the initiative on visible data
B) Considering different methods of communication for the different audiences
C) Ensuring everyone involved in the initiative is in agreement about it before starting
D) Communicating information about the initiative to other parts of the organization

Solutions: