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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which practice identifies changes of state related to infrastructure, services, and business processes?

A) Change enablement
B) Service configuration management
C) Information security management
D) Monitoring and event management

2. Which is part of the value proposition of a service?

A) Costs imposed on the consumer by the service
B) Costs removed from the consumer by the service
C) Outputs of the service received by the consumer
D) Risks imposed on the consumer by the service

3. What is typically needed to assign complex incidents to support groups?

A) A self-help tool
B) The incident priority
C) The incident category
D) A change schedule

4. Identity the missing word in the following sentence
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed

A) organizations
B) outcomes
C) relationships
D) services

5. What is a service?

A) A possible event that could cause harm or loss, or make it more difficult to achieve objectives
B) A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks
C) Joint activities performed by a service provider and a service consumer to ensure continual value co-creation based on agreed and available service offerings
D) A tangible or intangible deliverable of an activity

Solutions: