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IBM M8010-238 Exam Syllabus Topics:

IBM Commerce Solutions Selling/Order Mgmt Sales Mastery Test v1 Sample Questions:

1. What business models does WebSphere Commerce support?

A) B2C and B2B eCommerce
B) B2C, B2B and indirect selling including B2B2C
C) B2C,B2B and Supply Chain
D) B2C eCommerce

2. IBM Sterling OM provides a single order repository that enables a user tomodify, update or track all orders real-time for what type of channel?

A) Retail Store
B) Field Sales
C) Any combination of channels.
D) Call Center

3. How do today's customers interact with a brand?

A) None of the above.
B) Customers are increasing using only a single channel for all their interactions.
C) Customers expect the brand to provide a seamless and consistent cross-channel
experience.
D) Customers expect a dedicated and independent system for each channel for more focused service.

4. The ability to have multiple quotes assigned to a single opportunity enables sales people to ________________.

A) find the optimal price point of a quote
B) handle approvals of quotes
C) Both A and B.
D) make quote negotiationsmore effective since alternative quotes can be presented to a prospect

Solutions: