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IBM Smarter Commerce Sales Mastery Test v1 Sample Questions:

1. Which one of these is an example of analytics supporting the Smarter Commerce 'Buy' offerings?

A) Linear regression.
B) Social analytics.
C) Market basket analysis.
D) Customer behavioral segmentation.

2. Supply chain visibility _____________________________

A) automatically handles all exceptions
B) applies marketing techniques to supply chain management
C) coalesces a myriad of information to automate response and highlight exceptions
D) is focused primarily on business dashboards

3. The Smarter Commerce Collaboration Network supports what?

A) Internal product development processes.
B) Customer interaction regarding new products and concepts.
C) Marketing programs.
D) Transportation providers and partners.

4. What are Smarter Commerce 'Service' offerings focused on?

A) Flawless service across all customer interactions to anticipate needs and maintain loyalty.
B) Integrating the supply chain in order to support the call center.
C) Up-sell potential via call center interaction.
D) Driving the customer to the call center sales channel.

5. You can create a powerful self-service experience for the customer using?

A) The IBM Commerce Framework
B) The IBM Customer Service System
C) The IBM Enterprise Service Process Manager
D) The IBM Customer Experience Suite

Solutions: