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Avaya 6201.1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which two statements about CMS and CM connectivity are true? (Choose two)

A) The switch can have a direct-connect to the CMS
B) The switch and CMS can he connected through a network.
C) If the switch uses a CLAN card, the switch must be direct-connected to the CMS
D) If the switch uses a processor Ethernet instead of a CLAN card, it must use a direct connect to the CMS through a network.

2. Far data to be available universally, the "measured Field in CM must be administered to which setting?

A) Measured: survivable
B) Measured: external
C) Measured: both
D) Measured: internal

3. Which communication manager option on the communication manager gives the customer call centre capabilities?

A) Expert Agent Selection (EAS)
B) Least Occupied Agent (LOA)
C) Best Service Routing (BSR)
D) Automatic Call Distribution (ACD)

4. Which three ways can be used to verify the CMS is collecting data from the Communication Manage? (Choose three)

A) The /cms/install/logdir/admin. log shows a link is operational.
B) The arrow an the CMS menu is up
C) From the CMS menu, Maintenance: Error Log Report shows calls being transmitted
D) The /cms/pbx/3cd<#>/spi.err shows calls being transmitted.
E) From the CMS menu. Maintenance Connection Status shows a link operational.

5. A customer wants to optimize agent resources while also servicing calls in queue.
Which Advocate feature will meet this requirement? I

A) Percent Allocation Distribution
B) Predicted Waft Time
C) Service Objective
D) Dynamic Queue Position

Solutions: