Passing Salesforce CRT-271 Exam Using 2024 Practice Tests
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NEW QUESTION # 63
Universal Containers needs to enhance the customer experience by providing a capability to support French and Italian languages to their Community guest users. Their Community is built using the Napili template.
What two things should a Salesforce Admin do to accomplish this requirement? Choose 2 answers
- A. Add French and Italian languages to the Community using the Community Builder Page Editor
- B. Add the Language Picker Component to make French and Italian available on the Community Pages
- C. Add French and Italian to Language Settings under Admin Setup
- D. Add French and Italian languages to the Community using Site.com configuration
Answer: A,D
NEW QUESTION # 64
Northern Trail Outfitters needs to provide support to all customers in their Customer Community, including customers who have NOT logged in. Currently, customers can only view Knowledge articles if they are logged in.
What should the Salesforce Admin do to make sure that Knowledge articles are visible to unauthenticated users?
- A. Update the channel for all Knowledge articles to include Public as a channel to help customers view articles without login.
- B. Modify the customer profile to include all Knowledge articles types and fields to help customers view articles without login.
- C. Make the article detail page available for unauthenticated access to help customers view articles without login.
- D. Create custom Community pages with components for Knowledge articles and make them available for guest user profiles.
Answer: A
NEW QUESTION # 65
Universal Containers needs to add their own logo to the Community login page. What is the most efficient way for the Salesforce Admin to accomplish this?
- A. Use URL redirect to redirect users to a custom login page with the logo
- B. Add the logo to the Login & Registration setup page in Community Management
- C. Upload the logo as an externally available Document and include it in the login page
- D. Override the default Community login page to a custom login page with the logo
Answer: B
NEW QUESTION # 66
Universal Containers wish to set up an easy to configure and maintain App Launcher with Single Sign On Capabilities. Which Salesforce Community template would you recommended to best achieve this?
- A. Koa
- B. Kokua
- C. Napili
- D. None of the above
- E. Aloha
Answer: E
NEW QUESTION # 67
Universal Containers builds a Partner Community for their dealers. They set up the partner account with two roles to represent sales employees and their managers. After going live, the dealerships inform Universal Containers that they need a CEO type of access for specific users who need to access all of the data on the partner account. How should the Salesforce Admin fulfil this requirement?
- A. Add a third role to the partner account hierarchy for the CEO partner user
- B. Assign Super User access to the CEO partner user on the Contact page
- C. Make the CEO partner user the owner of the partner account
- D. Promote the CEO partner user to delegated admin on the partner account
Answer: B
NEW QUESTION # 68
What is the first step the Salesforce Admin must complete to set up the partner users?
Universal Containers has a community for their partners. They would like to add a new partner company and grant their users access to the Community.
- A. Create a partner profile for the company.
- B. Allow partner users to self -register and gain access.
- C. Create the account and enable it as a partner account.
- D. Add partner contacts to the Community as members.
Answer: A
NEW QUESTION # 69
What is the most efficient way for the Salesforce Admin to fulfill these requirements?
Universal Containers use Community to grant business customers secure access to accounts, orders, and invoices. All customers are on a Customer Community License. Universal Containers plans to launch a project management module with the following requirements:* Leverage Chatter for collaboration.* Private project collaboration between the customer and Universal Containers.* Leverage documents, tasks, and events in the project space.* Customers can only see and access their projects.
- A. Add private groups and add project records to the group.
- B. Create unlisted groups and add project records to the group.
- C. Build a custom Visualforce project space and control access through sharing.
- D. Use custom objects, record feeds, and control access through sharing.
Answer: D
NEW QUESTION # 70
Which three Salesforce editions/user license combinations allow external users to access a Community on Salesforce1? Choose 3 answers.
- A. Professional Edition/Customer Community.
- B. Unlimited Edition/Customer Community.
- C. Performance Edition/Customer Community.
- D. Enterprise Edition/Customer Community Plus.
- E. Database.com Edition/ Customer Community.
Answer: B,C,D
NEW QUESTION # 71
What two things should the Salesforce Admin do to achieve this? Universal Containers builds a Community on the Napili template. They need to use a survey tool to collect feedback from members.
- A. Find and install a Visualforce survey app from the AppExchange.
- B. Build custom Lightning survey components for the template.
- C. Create a new page, add the standard survey components, and publish.
- D. Find and install a Lightning survey app from the AppExchange.
Answer: B,D
NEW QUESTION # 72
Universal Rideshares uses a Custom Object to capture vanpool driver information. The VP of Support wants to give members of the Napili template -based Community access to this information for their vanpools. What is the most efficient way to accomplish this task?
- A. Create a Detail page for the Custom Object and add it as a tab in Community Management
- B. Create a Visualforce page for the Custom Object and add the Custom Object as a Navigation Menu item
- C. Create a Detail page for the Custom Object and add the Custom Object as a Navigation Menu item
- D. Create a Visualforce page for the Custom Object and add it as a tab in Community Management
Answer: C
NEW QUESTION # 73
Universal Containers (UC) is using Service Cloud to handle cases coming from chat, phone, and emails. UC created a public self-service Community to offload some customer support questions by enabling Knowledge and Articles. UC wants users to be able to create a Case without logging into the Community.
Which two features should the Administrator enable to meet this requirement?
Choose 2 answers
Select one or more of the following:
- A. Web-to-case
- B. Email templates
- C. Question-to-case
- D. Guest Access to the Support API
Answer: A,D
NEW QUESTION # 74
What are three ways you can maximize engagement within your Salesforce Community?
- A. Ompany Branding and a Custom Domain
- B. Frequent Promotions
- C. Measure Community Success
- D. Establish Etiquette Rules
- E. Reputation Points & Levels
Answer: C,D,E
NEW QUESTION # 75
What are the two most efficient ways for the Salesforce Admin to fulfill the following requirements?
Universal Containers plans to build a large-scale Community and expose Leads and Opportunities to their resellers. Universal Containers has the following requirements for their partner account:
* 120,00 partner accounts
* Minimize the number of partner account roles
* Partner account is made up of sales employees and sales managers
* Sales employees only have access to their data
* Sales managers have access to all sales employees data
- A. Set up partner accounts with two roles.
- B. Use sharing rules to grant sales managers access to sales employees data.
- C. Make the sales manager the Super User on the partner account.
- D. Set up partner accounts with one role.
Answer: A,C
NEW QUESTION # 76
Universal Containers rolled out a Community in the Customer Service Napili template for their employees.
The CEO has the following requirements: * All employees can participate in discussions within the Community. * Create a Chatter group for corporate announcements where all employees can participate and comment. * The posts in this group should be visible in the feed of all employees. How should the Salesforce Admin accomplish this task? Choose one answer
- A. Create a Chatter group in the Community and include all employees
- B. Create a post on a custom object, Announcements that all employees follow
- C. Create a Chatter group in the internal Salesforce org and include all employees
- D. Create a Chatter group in the internal org and create a trigger to make the posts visible to everyone
Answer: A
NEW QUESTION # 77
Northern Trail Outfitters has recently launched a partner program to increase sales. The VP of Sales has the following goals:
- Drive more revenue from sales channels
- Allow channel partners to provide service to buyers
- Get deal visibility in real time
Which option should Northern Trail Outfitters consider to meet these requirements?
Select one or more of the following:
- A. CPQ for Community Cloud
- B. Guided selling for Community Cloud
- C. Sales channels the Community Cloud
- D. Direct pricing for Community Cloud
Answer: A
NEW QUESTION # 78
You are planning to launch a Customer community and many of your customers are active on Facebook and Twitter. What are the steps to enable Social Sign on in Salesforce Communities?
- A. Select Facebook and Twitter from the pre-built connectors under Auth Providers within the setup menu and then go into Community Manager to enable them
- B. Download the Social Signon Lightning Component for each social network and then configure them in the Community Builder
- C. Select Facebook and Twitter from the pre-built connectors under Auth Providers within the setup menu and then go into Community Builder to enable them
- D. Go into the Community Manager >> Settings >> Login and select which social networks you wish to allow for authentication.
- E. Select OpenID Connect from the Auth Provider Options in the Setup Menu and then go into Community Builder to enable them
Answer: A
NEW QUESTION # 79
Universal containers has the following requirements for its partner Community
- Three levels of role hierarchy for its partner users: Account executive, Account manager, and Account sales rep
- The partner account executive is able to see all of the lead records visible to their team
- The partner account sales rep is unable to see the lead records by other account sales reps, account managers, or account executives
- Partners want to give some Account sales reps access to Lead records owned by other Account sales reps for the same partner account.
Which two steps should the Salesforce administrator text to fulfil these requirements?
Choose 2 answers
Select one or more of the following:
- A. Enable super user access to contacts for assigned users to the Account manager role
- B. Enable super user access in Community Management
- C. Enable super user access in Community Settings
- D. Enable super user access to contacts for users assigned to the Account sales rep role
Answer: C,D
NEW QUESTION # 80
Universal Containers needs to build a partner community that supports multiple business units by providing the following abilities:* Each business unit can only collaborate with its partner network.* Partners only see Knowledge articles and content specific to their business unit.* Some business units allow partners to raise support cases.* Some partners work with multiple business units. How should a Salesforce Admin meet these requirements?
- A. Build one Community and segment partner visibility by turning off Community User Visibility
- B. Build a Community for each business unit and assign partners to the relevant Communities
- C. Build a Community for each business unit and allow partners to have separate login credentials
- D. Build one Community and allow the partner profiles to be assigned based on the business unit
Answer: B
NEW QUESTION # 81
Regional Containers wish to establish a Community for their Partner network. They have complex requirements and from sampling their Partner network there is no need to provide mobile capabilities. What type of community best suits Regional Containers needs?
- A. Koa
- B. Visual Force + Tabs
- C. Napili
- D. Aloha
- E. Kookaburra
Answer: B
NEW QUESTION # 82
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Salesforce CRT-271 is a certification exam that is designed for individuals who are interested in becoming certified community cloud consultants. CRT-271 exam is meant to test the knowledge and skills of consultants who have experience working with Salesforce's community cloud platform. It is a widely recognized certification that demonstrates the holder's proficiency in designing and implementing Salesforce community solutions for clients, enhancing their expertise and employability.
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