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SAP C-BOSUP-90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. Which of the following sentences describes the process flow as depicted in the attached picture?

A) Partner reports an incident to partner Solution Manger which assigns a processor to find a solution.
B) Partner reports an incident to SAP support Solution Manager which search for a solution in public forums.
C) User reports an incident to SAP support Solution Manger which assigns a processor to find a solution.
D) User reports an incident to partner Solution Manger which search for a solution in SAP Service Marketplace.

2. You have found an SAP Note related to a customer's message and would like to send this to the customer.
What status should the message be changed to?

A) Sent to SAP
B) Proposed Solution
C) In Process
D) Sent to Support

3. What is the definition of Initial Reaction Time (IRT)?

A) The amount of time that a customer message has been within the responsibility of SAP.
B) The time elapsed between the following two statuses assigned to the messagE.- Sent to SAP Confirmed.
C) The contractually agreed time for the first qualified response to customer.
D) The overall time taken to process the message.

4. What are key success factors in message solving? (Choose two)

A) At first, try to guess.
B) Focus on solving the customer's issue.
C) Work without additional help.
D) Put yourself in the customer's shoes.

5. As an SAP partner you have implemented SAP Solution Manager.
Which of the following statements reflects the requirements with regards to SAP Solution Manager installation on the customer site?

A) Customers need to install SAP Solution Manager and the partner needs to connect to it.
B) Customers do not require their own SAP Solution Manager installation.
C) Customers and partner need to have SAP Solution Manager clustered.
D) Customers require their own installation of SAP Solution Manager.

Solutions: