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SAP C-BOSUP-90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What is the Software Developer Network (SDN)?

A) The Software Developer Network (SDN) is a tool that is available only to the SAP developer team to brainstorm solutions for code level issues.
B) The Software Developer Network (SDN) is a portal containing information about code strategy for third party products.
C) The Software Developer Network (SDN) is a portal containing robust and complete collection of content and collaboration dedicated to SAP technology.
D) The Software Developer Network (SDN) is a portal containing robust and complete information about the underlying code of the SAP Product suite.

2. In the Service Desk, how can you search for SAP Notes?

A) Via transaction SNOTE_SEARCH
B) Via the Tab SAP Notes in the message
C) Via transaction SAP_NOTE
D) Via transaction SNOTE

3. What is the recommended way to progress a message that is difficult to clarify?

A) Escalate the message immediately to a more senior support consultant.
B) Ask the client to provide screenshots and request information point by point.
C) Force the client to close the message and open a new one that is clearer.
D) Change the message status to Customer Action and tell the client that you cannot do much until more information is provided.

4. Which of the following are functions of SAP Solution Manager? (Choose two)

A) Service Desk
B) Solution Monitoring
C) Service Marketplace
D) Backup and Recovery

5. If you want to add an SAP or non-SAP system to your landscape, which transaction do you need to run?

A) SMSY
B) SMSY_SETUP
C) SOLMAN_WORKCENTER
D) MSY_SETUP

Solutions: