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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. What is the recommended action when customer asks for a consistency check to his network planning files which was not included in NSN scope of work?

A) Execute if the task will not have a significant impact on the cost baseline and keep customer happy.
B) Execute if there is a risk to harm the customer satisfaction.
C) Execute but only with formal approval of the Operations Business Manager.
D) Initiate the Change Management Process.

2. Under what circumstance could Technical support be provided by Care Engineers?

A) In all circumstances where Care are co-located within the same location as Technical support.
B) Where the customer contract included care ESS or onsite support services.
C) For any fault that cannot be resolved by Technical Support.
D) In all fault cases concerning 3rd party hardware issues.

3. In NSN we are working with five competence levels. What's the name of level 5?

A) World-class.
B) Professional.
C) Excellent.
D) Outstanding.

4. What is the duration of a Short Term Planning (STP) period?

A) 1 Quarter.
B) 1 Year.
C) 1 month.
D) 6 Months.

5. NSN are required under the outsourcing contract to setup a local NOC for which the location, size, people and tools are already agreed - what are the other key considerations?

A) IT and OSS connectivity; Security system and process; Workstations; Telephones; Environmental H&S.
B) Security system and process, IT and OSS connectivity, LAB for HW and SW test.
C) NOC managers are only responsible for location, size and tools.
D) IT and OSS connectivity; Air Conditioning system; Parking, Canteen.

Solutions: