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Nokia SDM Certification - CARE Sample Questions:

1. What is the main business responsibility of the Care Program Manager?

A) Supervises revenues and costs and analyses profitability.
B) Supervises sales and costs and defines discounts.
C) Supervises revenues and costs and provides reports to the Account Manager.
D) Supervises revenues and costs and approves customer discounts.

2. The following action must take place if NSN are not SOX Compliant:

A) A new Contract signed and Customer Purchase Order issued as soon as possible.
B) CT Head will be dismissed from NSN with 30 days notice.
C) We must receive a Customer Purchase Order within 5 working days.
D) NSN will be fined 2.5 times the annual value of the contract.

3. What are the 3 Care SWS portfolio segments?

A) Active Network Assurance (ANWA), Software Evolution & Expertise (SEE), Life Extender (LE) Services.
B) Active Network Assurance (ANWA), Software Evolution & Expertise (SEE) and Multi Supplier Support (MSS).
C) Active Network Assurance (ANWA), Preventive Services, Launch Support services.
D) There are only two portfolio segments in Care SWS: Active Network Assurance (ANWA), Software Evolution & Expertise (SEE).

4. In order to report cost of poor quality, it is needed to:

A) forecast cost of poor quality in NELLE.
B) make internal cost transfer invoices to product lines.
C) record the working time on the cost of poor quality SvO on projects in WTR.
D) have a cost of poor quality budget approved in advance.

5. What is the first step to be taken by the Care Program Manager if a support service requested by customer falls outside the scope of the Care Contract Agreement?

A) Authorise service delivery without a customer order.
B) Check the delivery capability from the relevant support pipe and commercial approach with the Account Manager.
C) Prepare a service offering and propose it to customer.
D) Refuse service delivery until the customer raises a purchase order.

Solutions: