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SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Resource Management | 22% | - Travel and Route Optimization - Skill-Based Matching - Workforce Planning and Forecasting - Technician Management |
| Service Order Management | 26% | - Service Order Assignment and Routing - Service Order Status Management - Service Order Scheduling and Planning - Service Order Creation and Processing |
| Service Reporting and Analytics | 16% | - KPI Monitoring and Analysis - Reports and Dashboards - Service Performance Metrics - Custom Report Generation |
| Mobile Application | 20% | - Field Service Mobile App Features - Offline Capabilities - Mobile Checkout and Time Tracking - Real-Time Communication |
| Configuration and Integration | 16% | - SAP FSM System Configuration - Integration with SAP ERP and CRM - Third-Party System Integration - API and Web Services |
SAP Certified - SAP Field Service Management Sample Questions:
The Service Workflow guides a dispatcher in the process from creating to dispatching and closing service orders.
Choose the correct answer.
- A. False
- B. True
Correct Answer: A 🗳️
What information do I need to create a custom label translation?
There are three correct answers.
- A. Translation value
- B. Object type
- C. Translation key
- D. Language
Correct Answer: A,C,D 🗳️
The partner admin manages the partners in the crowd workforce marketplace.
Choose the correct answer.
- A. False
- B. True
Correct Answer: A 🗳️
Name a few of the data object types that are commonly covered by standard integration capabilities.
There are four correct answers.
- A. Person reservation
- B. Efforts
- C. Activities
- D. Business partners
- E. service contract
- F. Items
Correct Answer: B,C,D,F 🗳️
A job requiring multiple technicians can be planned/assigned by using the features 'Supporting Technician', 'Teams', or 'Crews'. True or false?
Choose the correct answer.
- A. False
- B. True
Correct Answer: B 🗳️
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