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SAP C_PXSUP_90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Incident Management Fundamentals | - Basic SAP support process overview - Incident vs. service request differentiation - IT service management principles and lifecycle |
| Topic 2: SAP Business All-in-One Support Processes | - Communication and escalation procedures - Support organization structure and roles - Incident handling workflow in SAP environments |
| Topic 3: Service Desk and Ticket Management | - SLA management and tracking - Knowledge base usage and resolution documentation - Ticket creation, categorization, and prioritization |
| Topic 4: Service Quality and Continuous Improvement | - Performance reporting and KPIs - Process optimization in support operations - Problem management concepts |
| Topic 5: SAP Solution and Support Tools | - SAP Solution Manager overview - Monitoring and reporting tools - Incident analysis and root cause identification |
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
1. What data objects can be accessed in form routines? (Choose two)
A) All data objects in modules that are being called from the current form.
B) All data objects that have been explicitly passed via the Interface.
C) All data objects that are defined in the current program (no matter in which processing block).
D) All data objects that have been defined locally in the form.
2. You have to analyze a job that is currently processing a long running SELECT statement on a database table. Via transaction 'SM50 - details', you see that the read does not finish. What can you do?
A) You have to wait until the program returns from the database. Afterwards, you can continue analysis (for example, with debugging or SQL-Trace).
B) You can analyze the currently processed statement using ST04 - detailed analysis.
C) You can analyze the currently processed statement by starting the SQL-Trace (ST05).
3. What are the main steps when you accept a priority 1 message? (Choose two)
A) Clarify the issue by phone to avoid additional effort in processing the message.
B) Call the customer if you leave for the weekend, indicating that you will proceed with processing the message on Monday.
C) Call the customer within the Initial Reaction Time (IRT).
D) Document every activity in the message.
4. For which of the following is the SQL trace (ST05) limited?
A) The current user
B) The current instance
C) The system
D) The current work process
5. You only know the technical name of a customizing table. Which transaction could you use to find out where in Customizing you may maintain changes to the table? (Choose two)
A) SM31
B) SE11
C) SPRO
D) SM30
Solutions:
| Question # 1 Answer: B,D | Question # 2 Answer: B | Question # 3 Answer: C,D | Question # 4 Answer: B | Question # 5 Answer: A,D |




