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CIPS Operations Management Sample Questions:

1. Performance Benchmarking is a form of what type of benchmarking?

A) non-competitive
B) internal
C) competitive
D) external

2. Paul is conducting a Quality Assessment on the products created at a fabric factory. Among other factors, he believes quality is concerned with conformance and aesthetics. Is Paul correct?

A) No- quality is not concerned with aesthetics
B) Yes- other criteria include cost and speed
C) Yes- other criteria include performance and reliability
D) No- quality criteria includes performance and reliability

3. Which of the following situations would use a fixed-position layout?

A) supermarket
B) ship construction
C) buffet style restaurant
D) vehicle assembly

4. Logan has recently been appointed to the position of Operations Manager within in IT firm. The CEO has charged Logan with improving the performance of the department, in particular, in ensuring that promises made to customers are kept. Logan is therefore prioritising KPIs for the team including the delivering of services on-time and customer retention.
Which of the 5 Performance Objectives of Operations Management is Logan focusing on?

A) dependability
B) speed
C) quality
D) flexibility

5. What is the purpose of a quality circle?

A) to resolve problems in the workplace
B) to increase turnover
C) to reduce the number of defects
D) to mitigate risks to the organisation

Solutions: