You create a survey for the employees of your company to provide feedback on future products.
An employee mistakenly publishes a link to the survey on the internet. Customers and other companies use the link to respond with millions of similar recommendations.
You need to create a new survey that meets the following requirements:
* Allow all people in the company to respond.
* Limit availability to only one day after clicking a personalized link.
How should you configure the survey distribution? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

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A company uses Dynamics 365 Customer Service.
An administrator is configuring Copilot to help with knowledge search. Agents must be able to display Knowledge articles in the following ways:
* Display articles related to only a specific product
* Display articles related to a current case and the product related to the agent ' s line of business.
You need to enable a Copilot capability for each requirement.
Which Copilot capability should you enable? To answer, move the appropriate Copilot capabilities to the correct requirements. You may use each Copilot capability once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

A contact center superviser requires operations metrics by channel and sentiment analysis.
You need to install the Omnichannel insights dashboard for the company.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
NOTE: More than one order of answer chokes is correct. You will receive credit for any of the correct orders you select.

Your company uses Dynamics 365 Customer Service. You create the following support offerings. Customers must choose one of the three offerings.
* Email only
* Phone only
* Half phone and half email
You allocate 50 cases to each support offering.
You need to create the entitlement with terms that adhere to the support offerings.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

• A. Create different entitlement templates for each set of terms. Apply the appropriate template to the customer.
• B. Create three entitlement templates with terms for 50 calls and 50 emails. Apply the template to the customers as they sign the support offering.
• C. Create a new entitlement for each new support offering for the customer, with terms equal to 50 phone calls and 50 emails.
• D. Create one entitlement template that includes the three different terms. Apply the template to the customer, and then remove the terms that do not apply.
• E. Create a new entitlement for each new support offering for the customer, with terms equal to 25 phone calls and 25 emails.

You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.