What are the Microsoft MB-340 Exam Objectives?

The Microsoft MB-340 exam objectives are

• Provide business analysis to understand how Microsoft Dynamics 365 can be used to improve customer experience, reduce costs, and optimize profit.

• Provide input on business processes and data requirements related to the implementation of Dynamics 365.

• Design solutions based on best practices that are specifically tailored to the customer industry, type of business, and processes required by the customer organization.

• Partner with other technology specialists in a team environment to define and implement solutions using Dynamics 365 for Customer Engagement scenarios.

• Partner with other technology specialists in a team environment to design solutions based on best practices that are specifically tailored to the customer industry, type of business, and processes required by the customer organization.

• Develop solutions for customers using knowledge of various technologies such as Microsoft Dynamics 365 for Customer Engagement, Power Platform, Excel Services, Azure SQL Database, Azure SQL Data Warehouse, Azure Machine Learning Services, Azure Functions, Mobile Services for Visual Studio Team Services (VSTS), SharePoint Online and OneDrive for Business (formerly known as SkyDrive Pro).

• Build solutions that utilize data from multiple sources including internal databases within the company's existing systems; external public databases; internal and external private databases

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Microsoft MB-340 Exam Syllabus Topics:

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-340

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Skills measured

• Configure products, prices, discounts, loyalty, and affiliations (20-25%)
• Configure and manage Dynamics 365 Commerce call centers (10-15%)
• Manage e-commerce (15-20%)
• Manage Point of Sales (POS) in Dynamics 365 Commerce (15-20%)
• Configure Dynamics 365 Commerce Headquarters (20-25%)