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ServiceNow CIS-ITSM Exam Overview:
| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | Certified Implementation Specialist - IT Service Management |
| Exam Number: | CIS-ITSM |
| Exam Price: | USD $150-200 |
| Passing Score: | 70% |
| Exam Format: | Scenario-based, Multiple Select, Multiple Choice |
| Exam Duration: | 90-120 |
| Certificate Validity Period: | 2 years (requires recertification) |
| Related Certifications: | CIS-CSD (Service Desk) CIS-CSM (Customer Service Management) CIS-SM (Service Mapping) CIS-FSM (Field Service Management) CSA (Certified System Administrator) |
| Available Languages: | Japanese, English, German |
| Real Exam Qty: | 65-80 |
| Sample Questions: |  |
| Exam Way: | Online proctored exam through ServiceNow Training Portal or authorized Pearson VUE testing centers |
| Pre Condition: | Recommended: ServiceNow Certified System Administrator (CSA) certification and practical experience implementing ITSM processes on the ServiceNow platform |
| Official Syllabus URL: | https://www.servicenow.com/services/training-and-certification/certified-implementation-specialist-it-service-management.html |
ServiceNow CIS-ITSM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ServiceNow Platform Fundamentals | 15-20% | - ServiceNow architecture and UI navigation
|
| Topic 2: Problem Management | 10-15% | - Problem workflow and states
|
| Topic 3: ITSM Framework and Setup | 20-25% | - ITSM Pro functionality and capabilities
|
| Topic 4: Asset Management Integration | 5-10% | - Hardware and software asset tracking
|
| Topic 5: Knowledge Management | 5-10% | - Knowledge base structure
|
| Topic 6: Incident Management | 15-20% | - Integration with other processes
|
| Topic 7: Service Level Management | 10-15% | - SLA definitions and metrics
|
| Topic 8: Change Management | 15-20% | - Change request lifecycle
|
| Topic 9: Configuration Management (CMDB) | 10-15% | - CMDB fundamentals
|
| Topic 10: Reporting and Analytics | 5-10% | - Performance analytics for ITSM
|
CIS-ITSM Exam Essentials: Format, Topics, and Policies
The current exam information lists 65-80 questions for the CIS-ITSM exam, with 90-120 minutes allowed. Practicing against the clock at home builds the pacing habits that exam day rewards.
The ServiceNow Certified Implementation Specialist - IT Service Management blueprint covers these main domains:
- Change Management (15-20%)
- ServiceNow Platform Fundamentals (15-20%)
- Problem Management (10-15%)
Additional domains complete the official outline, and our bank covers the full range.
Your money is protected by clear conditions. If you fail the corresponding exam within 60 days of purchase, send us a scanned copy of your enrollment slip and your official Score Report PDF within two days of the exam date; verified claims receive a full refund within seven days. The exclusions: exams taken within three days of purchase, a candidate name that does not match the payer, and free or expired products. If you prefer, we can exchange your product for two others of equal value instead.
ServiceNow lists the following prerequisites for the ServiceNow Certified Implementation Specialist - IT Service Management: Recommended: ServiceNow Certified System Administrator (CSA) certification and practical experience implementing ITSM processes on the ServiceNow platform.
Check the official certification page for the latest requirements before booking.
Because we remove the guesswork at every step. The CIS-ITSM bank consolidates the ServiceNow Certified Implementation Specialist - IT Service Management knowledge points into expert-verified Q&As instead of leaving you to sift through the internet alone. A free demo shows the quality before you buy; instant delivery starts you the minute you do; 365 days of free updates — with a notification each time a new version releases — keep you current; and a strict information safety system plus a 7/24 golden-standard support team protect you throughout.
As of the latest information, the CIS-ITSM exam requires a score of 70% to pass, and registration costs USD $150-200. ServiceNow sets both figures, so verify them on the official site when you book.
Upon successful payment, our system automatically emails the product to your mailbox and shows an instant download link — delivery typically takes about a minute. If nothing arrives within two hours, check your spam folder first, then contact our 7/24 support team. Installations are unlimited. Your purchase also includes 365 days of free updates: whenever we release a new version, we notify you to download it — no need to wait or worry about validity — and a 50% renewal discount applies when the period ends.
ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions:
A new problem manager wants a high level view of the activities in problem management.
What module do you recommend?
- A. Problem > Homepage
- B. Problem > Dashboard
- C. Problem > Overview
- D. Problem > Process Health Dashboard
- E. ITIL Manager > Homepage
Correct Answer: C 🗳️
Explanation: Only visible for TestInsides members. You can sign-up / login (it's free).
What are the components of a Flow Action?
- A. Processes, Subprocess and Action Steps
- B. Inputs, Action Steps and Outputs
- C. Inputs, Processes, Subprocesses, and Outputs
- D. Indexes, Processes and Outputs
Correct Answer: B 🗳️
Explanation: Only visible for TestInsides members. You can sign-up / login (it's free).
Your customer wants incidents to close automatically 7 days after the incident is resolved. How do you meet this requirement? (Choose two.)
- A. Modify the Incident Lifecycle flow to trigger from the Resolved date instead of the Updated date
- B. Update the incident_close UI action script
- C. From the Incident Properties application, set Enable auto closure of incidents based on Resolution date to Yes
- D. Modify the Incident Lifecycle flow to expire after 7 days
Correct Answer: C,D 🗳️
Explanation: Only visible for TestInsides members. You can sign-up / login (it's free).
What tools are available to the assignee to help resolve an incident?
Choose 2 answers
- A. CIass Manager
- B. Knowledge Articles
- C. Known Errors
- D. Enterprise CMDB Dashboard
- E. Incident Overview Dashboard
Correct Answer: B,C 🗳️
Explanation: Only visible for TestInsides members. You can sign-up / login (it's free).
Prior to Quebec, when you click Change > Create New, which page is displayed?
- A. Change Interceptor
- B. Change Catalog
- C. Change Form
- D. Change Wizard
- E. Change Landing Page
Correct Answer: A 🗳️
Explanation: Only visible for TestInsides members. You can sign-up / login (it's free).
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