[Sep 09, 2021] ITIL-Foundation Ultimate Study Guide - TestInsides
Ultimate Guide to Prepare ITIL-Foundation Certification Exam for ITIL Foundation Certification in 2021
NEW QUESTION 98
What BEST describes the value of service transition to the business?
- A. It provides quick and effective access to standard services
- B. It supports the creation of a catalogue of services
- C. It leads to gradual and continual improvement in service quality
- D. It results in higher volumes of successful change
Answer: D
NEW QUESTION 99
What BEST describes the value of service strategy to the business?
- A. It provides quick and effective access to standard services
- B. It improves the control of service assets and configurations
- C. It reduces the effort spent on managing test and pilot environments
- D. It supports the creation of a portfolio of quantified services
Answer: D
NEW QUESTION 100
What is the result of carrying out an activity, following a process or delivering an IT service known as?
- A. Incident
- B. Outcome
- C. Problem
- D. Change
Answer: B
NEW QUESTION 101
Which of the following is an example of proactive problem management?
- A. Automated detection of an infrastructure or application fault, using event/alert tools automatically to raise an incident
- B. Analysis of an incident by a technical support group which revels that an underlying problem exists, or is likely to exist
- C. Trending of historical incident records to identify one or more underlying causes
- D. Suspicion or detection of a cause of one or more incidents by the service desk
Answer: B
NEW QUESTION 102
What is used to control a process?
- A. Stakeholders
- B. Objectives
- C. Inputs
- D. Functions
Answer: B
NEW QUESTION 103
The effective management of risk requires specific types of action. Which of the following pairs of actions would be BEST to manage risk?
- A. Control of exposure to risk and investment of capital
- B. Training in risk management for all staff and identification of risks
- C. Training of all staff and investment of capital
- D. Identification of risk, analysis and management of the exposure to risk
Answer: D
NEW QUESTION 104
Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?
- A. Incident management, problem management, service desk, request fulfilment, and event management
- B. Event management, incident management, problem management, request fulfilment, and access management
- C. Event management, incident management, change management, and access management
- D. Incident management, service desk, request fulfilment, access management, and event management
Answer: B
NEW QUESTION 105
Which process includes business, service and component sub-processes?
- A. Service level management
- B. Capacity management
- C. Incident management
- D. Financial management
Answer: B
NEW QUESTION 106
Which of the following should be done when closing an incident?
1. Check the incident categorization and correct it if necessary
2. Check that the user is satisfied with the outcome
- A. Both of the above
- B. 1 only
- C. 2 only
- D. Neither of the above
Answer: A
NEW QUESTION 107
Which stage of the service lifecycle identifies, defines and aligns the IT solution with the business requirements?
- A. Service configuration
- B. Service operation
- C. Service transition
- D. Service design
Answer: D
NEW QUESTION 108
Which process has the following objective 'Establish new or changed services into supported environments within the predicted cost, time and resource estimates'?
- A. Service strategy
- B. Service level management
- C. Change management
- D. Service transition planning and support
Answer: D
NEW QUESTION 109
From the perspective of the service provider, what is the person or group who defines or and agrees their service targets known as?
- A. Customer
- B. User
- C. Supplier
- D. Administrator
Answer: A
NEW QUESTION 110
Which of the following options is a hierarchy that is used in knowledge management?
- A. Data - Information - Knowledge - Wisdom
- B. Wisdom - Information - Data - Knowledge
- C. Information - Data - Knowledge - Wisdom
- D. Knowledge - Wisdom - Information - Data
Answer: A
NEW QUESTION 111
Which of the following is service transition planning and support NOT responsible for?
- A. Maintaining policies, standards and models for service transition activities and processes
- B. Coordinating the efforts required to manage multiple simultaneous transitions
- C. Detailed planning of the build and test of individual changes
- D. Prioritizing conflicts for service transition resources
Answer: C
NEW QUESTION 112
What BEST describes the value of service design to the business?
- A. It provides quick and effective access to standard services
- B. It improves the control of service assets and configurations
- C. It reduces total cost of ownership (TCO) of services
- D. It supports the creation of a portfolio of quantified services
Answer: C
NEW QUESTION 113
Which one of the following activities does application management perform?
- A. Agreeing the service levels for the service supported by the application
- B. Ensuring that the required functionality is available to achieve the required business outcome
- C. Deciding who the vendor of storage devices will be
- D. Defining where the vendor of an application should be located
Answer: B
NEW QUESTION 114
What BEST describes the customers and users of an IT service provider?
- A. Customers agree the service levels; users buy IT services
- B. Customers buy IT services; users use IT services
- C. Customers design IT services; users test IT services
- D. Customers sell IT services; users improve IT services
Answer: B
NEW QUESTION 115
Which one of the following contains information that is passed to service transition to enable the implementation of a new service?
- A. A service transition package (STP)
- B. A service design package (SDP)
- C. A service charter
- D. A service option
Answer: B
NEW QUESTION 116
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