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SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Integration & Extensibility | 14% | - Smart forms and customizations - Security and permissions - Integration with SAP Service Cloud / C/4HANA |
| SAP Field Service Management Fundamentals | 12% | - Navigation and basic administration - Core business processes - Solution overview and architecture |
| Master Data Management | 12% | - Organizational structure configuration - Equipment, item, and service call setup - Partners, skills, and service contracts |
| Service Execution & Completion | 16% | - Forms, reports, and documentation - Service call lifecycle - Effort, material, and expense recording |
| Reporting & Analytics | 14% | - Data export and analysis - Standard reports and dashboards - Report templates and configuration |
| Mobile Application | 16% | - Check-in, checkout, and time recording - Offline functionality and data synchronization - Field service mobile app features |
| Workforce Management & Dispatching | 16% | - Crowd service and technician management - Activity assignment and optimization - Resource planning and scheduling |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
You are an administrator who needs to activate the Reserved Materials feature in the mobile app.
Which permission operations must you maintain for the RESERVEDAMATERIAL object type? Choose Two correct answers.
- A. Update
- B. Create
- C. Delete
- D. Read
Correct Answer: A,D 🗳️
Which statements are wrong? Choose the correct answer.
- A. One service call in ERP is always matched to only one assignment in the cloud
- B. One service call in ERP is always matched to more than one assignment in the cloud
- C. Activities can belong to one service call only
- D. Activities can belong to more than one service call
Correct Answer: D 🗳️
On which mobile phones can you install the FSM App? Choose Three correct answers.
- A. Samsung Galaxy S9
- B. Windows Phone
- C. Apple 'Phone X
- D. Blackberry
Correct Answer: A,B,C 🗳️
How do I resolve ERP synchronization errors? Choose Three correct answers.
- A. Go to the Administration app and resolve the issues there.
- B. First identify the problem and whether you need to correct something in the ERP.
- C. After identifying the problem and checking the ERP system, resolve the issues in the System Monitoring app.
- D. In the System Monitoring app you will have an overview of the ERP errors. and the possibility of re- sending or reverting transactions.
- E. After identifying the problem and checking the ERP system, resolve the issues in the Administration app.
Correct Answer: B,C,E 🗳️
What is the "workflow step" feature (mad( all correct options)? Choose Two correct answers.
- A. With this feature the dispatcher will see in the planning board in which step the technician currently is
- B. With this feature. the technician only needs to set the service workflow step that he is currently at (e.g. travelling. working, break) and the app will automatically send GPS-location and time-stamps to the cloud
- C. This feature does not help with automatic time recording
Correct Answer: A,C 🗳️
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