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SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Analytics and Service Performance | - Reporting and KPIs in field service - Service optimization and insights |
| Topic 2: Integration and Configuration | - Integration with SAP S/4HANA and C/4HANA components - System configuration and setup basics |
| Topic 3: Planning and Dispatching | - Resource planning and scheduling - Dispatching and workforce optimization |
| Topic 4: Field Service Management Overview | - Core business processes in field service - SAP Field Service Management concepts and architecture |
| Topic 5: Mobile Field Execution | - Mobile app usage and technician workflows - Service order execution and reporting |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. Your customer wants to apply his Corporate Identity on every Cloud Report. What tasks have to be done? Choose the correct answer.
A) You need to order individual reports at Core systems
B) Cloud reports are not adjustable
C) You need to download the cloud reporting Jasper Soft Studio software and adjust the cloud reports
2. Where can you define the user access to the SAP Field Management mobile app? Choose the correct answer.
A) In the SAP Field Service Management self-service portal
B) In the SAP Field Service Management Crowd Service Marketplace
C) In the SAP Field Service Management mobile app
D) In the SAP Field Service Management Web app
3. As a technician, you want to complete multiple activities. Which process allows you to do that in the SAP Field Service Management mobile app? Choose the correct answer.
A) Save Efforts
B) Group checkout
C) Standard Checkout
D) Complete Smarform
4. How are labels used within the smart forms and Feedback module? Choose the correct answer.
A) To identify the elements in the smart form
B) To add a label to be to be used as reference by the field engineer
C) To act as a reference for generating a smart form report
D) To filter the list of smart forms
5. You are a field service technician using an iOS device and you have just completed a repair. How can you check the travel time to the next repair location address? Choose the correct answer.
A) Click on the navigation icon within the service call
B) Click on the navigation icon within the equipment
C) Click on the navigation icon within the activity
D) Click on the navigation icon within the home page.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: C |




