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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. Exclusive VPN corporation wants to automate their offering of complete B2B services and realizes that their order can be very large and will from time to time violate Order Management's Document size limits. Which two techniques can a consultant use to migrate the risk of large order hitting governor limits?

A) Asynchronously submit the order to Order Management to allow decomposition and orchestration to happen separately.
B) Ensure platform Events mode is enabled for Order Management
C) Split Line Items in the same order before submitting the order and request an increase to order size limits
D) User enterprise sales model capabilities to ensure orders are split by site prior to submission to order management.

2. United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?

A) Synchronize real time customer data between the two CRMs at the end of business day using batch updates.
B) Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs
C) Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM
D) Introduce customer data management system as a part of digital transformation to keep customer data up to date

3. The discovery phase has identified the industries order management should integrate with the provisioning system using HTTP protocol, however to activate the service the external system requires two HTTP requests passing formatted JSON payloads. A temporary identifier is returned from the first request and must be used on the second one, but it has no relevance to CRM. The provisioning system is known to reply within 750ms for each request. What are two out of the box options for integration within this system?

A) Design integration procedure that makes both request and returns the result to order Management.
B) Design for one callout each request and save the identifier in a non-assetizable attribute on the fulfillment request line
C) Use Data raptor technology to make the request and return the response to order management
D) Design for one callout each request and cache the identifier in memory

4. T current architecture has two systems one which is sales facing (internal) other is customer facing (website). Currently product catalog is maintained separately in both systems.
UT has introduced communication cloud. What approach should consultant recommend for maintaining their product catalog during their digital transformation.

A) Manage the product catalog in enterprise product catalog and use digital commerce APIs to extract the product catalog to web channels.
B) Manage the product catalog internally using communication cloud and use cart API to expose the product catalog to website
C) Manage product catalog in communication cloud and periodically synchronize the web channels automatically
D) Introduce new product catalog primary application that will synchronize both communication cloud and the web channels.

5. A Large Tier 1 Telco with 20 million subscribers needs to move all of their customer data form legacy system to communication cloud. The team have discovered it would take a long time to migrate all the data over.
which approach should the fulfillment designer recommend as the migration strategy to ensure that all the orders uninterrupted through the salesforce platform during migration?

A) Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration data when migrations occurs
B) Disable the production system during off peak hours and migrate the data from the old system to the new system. Ensure both new and old system are online during Peak hours.
C) Migrate Data on demand as orders are raised through the salesforce interface and implement a bulk migration strategy
D) Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration for the non-migrated data to the legacy system

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