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Peoplecert CMS7 Deutsch Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

Question 1

Der Prozess des Lieferantenmanagements umfasst:
1: Service Design-Aktivitäten, um sicherzustellen, dass Verträge die Serviceanforderungen erfüllen können
2: Service Operation-Aktivitäten zur Überwachung und Meldung von Lieferantenleistungen
3: Kontinuierliche Verbesserungsaktivitäten, um sicherzustellen, dass die Lieferanten die Anforderungen des Geschäfts weiterhin erfüllen oder übertreffen

A. 1 nur
B. Alle oben genannten
C. nur 1 und 3
D. nur 1 und 2

Question 2

Im Rahmen des kontinuierlichen Verbesserungsprozesses (CSI) 7 müssen Daten aus welchem ​​anderen Bereich des Lebenszyklus gesammelt und analysiert werden, um die Frage zu beantworten, ob wir dort angekommen sind.

A. Serviceübergang
B. Servicestrategie
C. Servicebetrieb
D. Service Design

Question 3

Die Informationen, die an Service Transition übergeben werden, damit diese einen neuen Service implementieren können, werden als:

A. Ein Service Level Package
B. Ein Service Design Package
C. Ein Service Transition Package
D. Ein neues Servicepaket

Question 4

Service Transition enthält detaillierte Beschreibungen welcher Prozesse?

A. Änderungsmanagement, Service Asset- und Konfigurationsmanagement, Release- und Bereitstellungsmanagement
B. Service Level Management, Service Portfolio Management, Service Asset und Konfigurationsmanagement
C. Änderungsverwaltung, Kapazitätsverwaltung, Ereignisverwaltung, Serviceanforderungsverwaltung
D. Service Asset- und Konfigurationsverwaltung, Release- und Bereitstellungsverwaltung, Anforderungserfüllung

Question 5

Die Mitarbeiter einer IT-Abteilung sind Experten für das Management bestimmter Technologien, aber keiner von ihnen weiß, welche Dienstleistungen dem Unternehmen angeboten werden. Welches Ungleichgewicht stellt dies dar?

A. Extremer interner Fokus
B. Extremer Fokus auf Reaktionsfähigkeit
C. Verkäufer fokussiert
D. Extremer Kostenfokus

Solutions: