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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. There are four types of metrics that can be used to measure the capability and performance of processes. Which of the four metrics is missing from the list below?
1.Progress
2.Effectiveness
3.Efficiency
4.?

A) Compliance
B) Capacity
C) Conformance
D) Cost

2. What guidance does ITIL give on the frequency of production of service reporting?

A) Service reporting intervals must be the same for all services
B) Reporting intervals should be set by the Service Provider
C) Service reporting intervals must be defined and agreed with the customers
D) Reports should be produced weekly

3. As a strategic tool for assessing the value of IT services, Financial Management applies to which of the following service provider types?
1) An internal service provider embedded within a business unit
2) An internal service provider that provides shared IT services
3) An external service provider

A) 2 and 3 only
B) 1 and 3 only
C) All of the above
D) 1 and 2 only

4. A Service Design Package should be produced for which of the following?
1.A new IT service
2.A major change to an IT service
3.An Emergency Change to an IT service
4.An IT service retirement

A) 1, 3 and 4 only
B) All of the above
C) 1, 2 and 3 only
D) 1, 2 and 4 only

5. Which of these is the BEST description of a release unit?

A) The portion of a service or IT infrastructure that is normally released together
B) A metric for measuring the effectiveness of the Release and Deployment Management process
C) The portion of a service or IT infrastructure that is changed by a particular release
D) The smallest part of a service or IT infrastructure that can be independently changed

Solutions: