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Peoplecert CMS7 Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Service Lifecycle | 20% | - Continual Service Improvement - Service Design - Service Transition - Service Strategy - Service Operation |
| Topic 2: Service Management as a Practice | 15% | - Concept of Service and Service Management - Stakeholders and Value Creation - Governance and Best Practice |
| Topic 3: Key Principles and Models | 15% | - Process Model - Governance Model - Deming Cycle - Service Portfolio |
| Topic 4: Functions and Roles | 10% | - Application Management - IT Operations Management - Key Roles - Service Desk - Technical Management |
| Topic 5: Technology and Architecture | 5% | - Enabling Technology - Architectural Considerations |
| Topic 6: Generic Concepts and Definitions | 10% | - Service Assets and Configuration - Key Terminology - Service Level Agreements |
| Topic 7: Selected ITIL Processes | 25% | - Incident Management - Service Asset and Configuration Management - Change Management - Service Level Management - Problem Management - Release and Deployment Management |
Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:
1. Welche der folgenden Aussagen beschreibt eine Serviceanfrage am besten?
A) Jeder Antrag auf Änderung mit geringem Risiko, der vom Änderungsmanager ohne CAB-Besprechung genehmigt werden kann
B) Alles, was der Kunde möchte und bereit ist, dafür zu bezahlen
C) Eine Anfrage eines Benutzers nach Informationen oder Ratschlägen oder nach einer Standardänderung
D) Jede Anfrage oder Anforderung, die von einem Benutzer über eine webbasierte Selbsthilfe-Oberfläche eingegeben wird
2. Configuration Management-Datenbanken (CMDBs) und das Configuration Management-System (CMS) gehören zu welcher größeren Einheit?
A) Das Service Knowledge Management-System
B) Das Informationsmanagementsystem
C) Das Asset Register
D) Die Datenbank für bekannte Fehler
3. Welche der folgenden Aussagen zu Prozessen ist INKORREKT?
A) Die Definition von Prozesssteuerung ist "Die Aktivität zur Planung und Steuerung eines Prozesses mit dem Ziel, Best Practice zu erreichen".
B) Ein Prozess kann Richtlinien, Standards und Richtlinien definieren
C) Das Ziel eines IT-Prozesses sollte in Form von Geschäftsvorteilen und -zielen ausgedrückt werden
D) Die Ausgabe eines Prozesses muss den aus den Geschäftszielen abgeleiteten Betriebsnormen entsprechen
4. Welches der folgenden Merkmale ist KEIN Merkmal eines Prozesses?
A) Eine Methode zum Strukturieren einer Organisation
B) Es ist messbar
C) Reagiert auf bestimmte Ereignisse
D) Liefert bestimmte Ergebnisse
5. Welches ist die richtige Kombination von Service Management-Begriffen im gesamten Lebenszyklus?
A) 1C, 2B, 3A, 4D
B) 1B, 2C, 3D, 4A
C) 1A, 2B, 3C, 4D
D) 1C, 2D, 3A, 4B
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: A |
