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Salesforce AP-222 Exam Syllabus Topics:

Salesforce Public Sector Solutions Accredited Professional Sample Questions:

Question 1

A Public Sector Organization (PSO) would like to enhance its publicly available website, built in Experience Cloud, to allow constituents to report their concerns about someone's health or safety. The PSO is already using Public Sector Solutions. The requirement from the PSO is that the constituent should be able to report their concerns both as authenticated users and anonymously. Additionally, internal staff should be able to separately track their investigations and any follow- up in a separate Case. Leveraging Public Sector Solutions functionality, what configuration should the Technical Consultant use to meet the requirements?

A. Use record types on Case, one for the constituents and one for internal staff
B. Use a custom object for the Complaint with a lookup relationship to Case.
C. Use the Public Complaint and Case objects.

Question 2

The employee object has to be linked to the person account to use the Public Sector data model with the Employee data model. How should the employee object be linked with other objects?

A. Contact -> Individual <- Employee
B. PersonAccount -> User -> Employee
C. PersonAccount -> Individual <- Employee.
D. User -> Individual <- Custom employee object

Question 3

A government agency plans to implement Public Sector Solutions for its licensing needs. They plan to leverage Business Rules Engine (BRE) to customize the solution to meet their business needs. Which statement correctly describes the relationship between Expression Sets and Decision Matrices in the context of BRE?

A. Expression Sets match input values to a table row and return the row's output values.
B. Expression sets and decision matrices accept XML input from and return JSON output to, OmniScripts.
C. Expression sets call decision matrices, which are tables that allow implementing of complex rules in a systematic, readable way.
D. Decision Matrices perform a series of calculations using matrix lookups and user- defined variables and constants.

Question 4

A public sector agency recently implemented Public Sector Solutions for Licenses, Permits, and Inspections. The agency now wants to enable analytics to gather key metrics on the number of licenses issued, the number of permits revoked, and the number of inspections made per month.
The agency has enabled analytics by turning on the "Enable CRM Analytics" setting. The agency wants to set up administrator users who will create and manage the Analytics for Licenses, Permits, and Inspections app. What two permission sets are required to set up the administrator users for analytics?

A. CRMA for Public Sector Admin
B. CRM Analytics Admin
C. CRM Analytics LPI Admin
D. CRM Analytics Plus Admin

Question 5

A government agency charges license fees for small businesses. The agency uses Public Sector Solutions to automate the license application process and dynamically calculate the license fee (based on multiple parameters, ex: revenue, industry type, etc...) for a specific business customer. Which public sector tools should be leveraged for this use case?

A. Application form using Flows and embed the Business Rules Engine to derive the license fee in the process.
B. Application form using Omniscripts and embed the license fee logic using triggered flows
C. Application form using Omniscripts and embed the license fee logic using integration procedures
D. Application form using Omniscripts and embed the Business Rules Engine to derive the license fee in the process.

Solutions: