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Salesforce AP-222 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Automation and Integration | - Flow automation in public sector solutions - Integration with external government systems |
| Topic 2: Constituent Experience | - Omni-channel service interactions - Self-service portals and Experience Cloud |
| Topic 3: Public Sector Solutions Overview | - Core concepts of Salesforce Public Sector Solutions - Government and public sector use cases |
| Topic 4: Security and Compliance | - Compliance considerations in government deployments - Data security and access control |
| Topic 5: Data Model and Architecture | - Public sector data model components - Object relationships and configuration principles |
| Topic 6: Case and Program Management | - Program and benefit tracking - Case lifecycle management |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
A government agency recently migrated to Salesforce and is very excited to be on board, but their System Administrators have doubts about installing the Omnistudio package.
Which three tasks must be completed or checked before installing the OmniStudio Package?
- A. Enable Orders
- B. Ensure the email deliverability access level is set to " All email "
- C. Enable Person Accounts
- D. Enable Assets
- E. Confirm browser settings meet published minimum requirements
Correct Answer: A,B,E 🗳️
Explanation: Only visible for TestInsides members. You can sign-up / login (it's free).
Bobahaven has implemented the Licenses, Permits, and Inspections modules of Salesforce Public Sector Solutions to enable their permit application and approval processes. Bobahaven ' s contact center management team has noticed an increase in complaints to the contact center regarding lengthy application response times.
Bobahaven has asked for guidance on identifying applications that are taking longer than the published Service Level Agreement (SLA) for approval times and proactively resolving these to improve the constituent experience.
What should a technical consultant recommend to Bobahaven to solve this problem?
- A. Implement Entitlements and Milestones for Applications, including internal notifications and escalations after the application has breached the agreed SLA.
- B. Implement Cases with Entitlements and Milestones, including internal notifications and escalations after the application has breached the agreed SLA.
- C. Implement Entitlements and Milestones for Applications, including internal notifications and escalations when the application is about to breach the agreed SLA.
- D. Implement Cases with Entitlements and Milestones, including internal notifications and escalations when the application is about to breach the agreed SLA.
Correct Answer: D 🗳️
Explanation: Only visible for TestInsides members. You can sign-up / login (it's free).
The Department of Disaster Assistance is implementing Grants Management using Agentforce Public Sector.
One of the pain points in the current process is that every grant application reviewer follows a different business process to review the applications received. A solution has been engaged to standardize this process using the Public Sector Solutions toolkit.
What should be the best solution to achieve this task?
- A. Use Action Plans on Accounts to define due diligence steps, related tasks, and documents to collect.
- B. Use a screen flow on Accounts to define due diligence steps, related tasks, and documents to collect.
- C. Create a guided OmniScript process to define due diligence steps, related tasks, and documents to collect.
- D. Develop a standard set of processes/guides to coach the reviewers and ask them to follow them without fail.
Correct Answer: A 🗳️
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The Department of Disaster Assistance would like to use eSignature capabilities to send the agreements
/contracts to its customers.
Which eSignature providers are readily available without much coding/configuration using Public Sector Solutions toolkit?
- A. Conga
- B. DocuSign
- C. Adobe Sign
- D. eSignLive
Correct Answer: B 🗳️
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Bobahaven has implemented the Licenses, Permits, and Inspections modules of Agentforce Public Sector to enable their permit application and approval processes.
Permits received over 12 months require additional manager sign-off before approval. For regulatory compliance, the application ' s history and approval must be auditable.
What will the technical consultant suggest to Bobahaven as the solution for this requirement?
- A. Implement a Flow to identify applications over 12 months and assign ownership of the application to the user ' s manager for approval.
- B. Implement an approval process that routes an approval request to the user ' s manager when the application duration is longer than 12 months.
- C. Implement Business Rules Engine to identify applications over 12 months and train staff to use Chatter to request approval from their manager.
- D. Implement an approval escalation rule that escalates applications to the user ' s manager when the application duration is longer than 12 months.
Correct Answer: B 🗳️
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