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Avaya 33140X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Experience Portal with POM Support Certified Exam |
| Exam Number: | 33140X |
| Passing Score: | 66% |
| Exam Format: | Scenario-based, Drag and drop, Multiple choice |
| Certificate Validity Period: | 2 years |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Exam Price: | $125 USD |
| Real Exam Qty: | 61 |
| Related Certifications: | Avaya Aura Experience Portal with POM Implementation and Maintenance (3314) |
| Recommended Training: | Avaya Experience Portal Implementation and Maintenance |
| Exam Registration: | Avaya Learning Services Pearson VUE |
| Sample Questions: | ![]() |
| Exam Way: | Online proctored or at authorized testing centers |
| Pre Condition: | Recommended: hands-on experience with Avaya Experience Portal and Proactive Outreach Manager; completion of related training courses |
| Official Syllabus URL: | https://www.avaya-learning.com/lms/#/training/catalog/offering/22054 |
Avaya 33140X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting and Support | 20% | - Problem isolation and resolution - Diagnostic tools, logs and monitoring utilities - Troubleshooting common issues |
| Topic 2: Maintenance and Operations | 20% | - System updates, patches and upgrades - Backup and restore procedures - Monitoring, reporting and performance management |
| Topic 3: Configuration and Administration | 22% | - Email, SMS and multimedia integration - User account and access management - POM campaign setup and management - Call flow design and routing configuration - System configuration and settings |
| Topic 4: Solution Architecture and Licensing | 20% | - Licensing requirements and feature capacities - Avaya Experience Portal (AEP) and POM architecture overview - Deployment models, zones and system components |
| Topic 5: Installation and Deployment | 18% | - Installing AEP and POM components - High availability and database installation - Installation prerequisites and requirements |
The 33140X Exam and Our Services, Question by Question
Avaya recommends the following official training resources:
Choose the format that fits your schedule, then reinforce it with regular question practice.
The latest exam information lists 61 questions for the 33140X exam, to be completed within 90 minutes minutes. Knowing the format cold is half the battle — timed practice handles the other half.
These are the core domains of the Avaya Experience Portal with POM Support Certified blueprint:
- Troubleshooting and Support (20%)
- Configuration and Administration (22%)
- Solution Architecture and Licensing (20%)
The remaining domains appear in the full official outline, all of which our bank addresses.
Avaya sets the following prerequisites for the Avaya Experience Portal with POM Support Certified: Recommended: hands-on experience with Avaya Experience Portal and Proactive Outreach Manager; completion of related training courses.
Check the current requirements on the official certification page before scheduling.
Validity is maintained, not assumed. Our dedicated IT team checks the system and pushes new versions to the site continuously, so the 33140X bank on sale is always the latest — with expert-verified answers across the Avaya Experience Portal with POM Support Certified objectives. You can also pick the format that fits your devices: an easy-to-read PDF, a Windows PC test engine, or a browser-based online engine for Windows, Mac, Android, and iOS. Questions? Support replies to instant messages and emails within two hours.
Upon successful payment, the complete materials are available immediately: a download link on screen and an automatic email to your mailbox within about a minute. If nothing arrives within two hours, check spam and contact support. Every purchase carries a 365-day service warranty — you can download the latest valid version free whenever it is released, no matter when you bought — and a 50% renewal discount follows when the period ends.
Use the official registration channels below:
Pick a center or online appointment that suits your timeline, and book early for the best selection of dates.
Yes, we keep our promises — in writing. If you fail the corresponding exam within 60 days of purchase, email us a scanned copy of your enrollment slip and your official Score Report PDF within two days of the exam date; we process verified refunds in full within seven days. The exclusions are plain: exams taken within three days of purchase, candidate names that do not match the payer, and free or expired products. If you prefer, we will exchange your product for two others of equal value at no charge.
As of the latest information, the 33140X exam's passing score is 66% and the registration fee is $125 USD. Avaya can adjust either figure, so verify both on the official site before you book.
Avaya Experience Portal with POM Support Certified Sample Questions:
Which type of AEP call flow is best suited for handling high-volume, repetitive inquiries?
Response:
- A. Mixed
- B. Supervised
- C. Manual
- D. Automated
Correct Answer: D 🗳️
What are the primary benefits of deploying Avaya Meetings Server for an organization?
(Choose Two)
Response:
- A. Simplified IT management
- B. Enhanced communication security
- C. Reduced travel and physical meeting costs
- D. Increased operational efficiency
Correct Answer: C,D 🗳️
How should logs be configured for effective troubleshooting of Avaya Meetings for Web?
Response:
- A. To periodically delete old logs to conserve space
- B. To log every single user action
- C. To capture only critical errors
- D. To include detailed debug information
Correct Answer: D 🗳️
What is the first step in generating logs for troubleshooting Avaya Workplace Clients?
Response:
- A. Contacting Avaya support
- B. Enabling detailed logging in the client settings
- C. Rebooting the client device
- D. Checking network connectivity
Correct Answer: B 🗳️
Which component is responsible for managing call flows for Avaya Workplace Clients in Team Engagement?
Response:
- A. Session Manager
- B. Application Enablement Services
- C. Conferencing Server
- D. Media Server
Correct Answer: A 🗳️




