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Avaya 3314 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura Experience Portal with POM Implementation and Maintenance Exam 3314 |
| Exam Number: | 3314 |
| Available Languages: | English |
| Real Exam Qty: | 62 |
| Exam Duration: | 90 minutes |
| Related Certifications: | Proactive Outreach Manager (POM) Avaya Aura Experience Portal |
| Exam Format: | Multiple Choice |
| Recommended Training: | Avaya Learning Center |
| Sample Questions: |  |
| Exam Way: | Computer-based exam (typically online proctored or authorized test center) |
| Pre Condition: | Recommended prior experience with Avaya Aura Experience Portal administration and basic knowledge of POM operations. |
Avaya 3314 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Proactive Outreach Manager (POM) | - Web Services and Roles
|
| Avaya Aura Experience Portal Architecture | - Core Components and Services
|
| Maintenance and Troubleshooting | - Service Recovery
|
| Implementation and Deployment | - Installation and Configuration
|
The 3314 Exam and Our Services, Question by Question
Avaya recommends the following official training resources:
Choose the format that fits your schedule, then reinforce it with regular question practice.
The latest exam information lists 62 questions for the 3314 exam, to be completed within 90 minutes minutes. Knowing the format cold is half the battle — timed practice handles the other half.
These are the core domains of the Avaya Aura® Experience Portal with POM Implementation and Maintenance blueprint:
- Maintenance and Troubleshooting
- Proactive Outreach Manager (POM)
- Avaya Aura Experience Portal Architecture
The remaining domains appear in the full official outline, all of which our bank addresses.
Avaya sets the following prerequisites for the Avaya Aura® Experience Portal with POM Implementation and Maintenance: Recommended prior experience with Avaya Aura Experience Portal administration and basic knowledge of POM operations..
Validity is maintained, not assumed. Our dedicated IT team checks the system and pushes new versions to the site continuously, so the 3314 bank on sale is always the latest — with expert-verified answers across the Avaya Aura® Experience Portal with POM Implementation and Maintenance objectives. You can also pick the format that fits your devices: an easy-to-read PDF, a Windows PC test engine, or a browser-based online engine for Windows, Mac, Android, and iOS. Questions? Support replies to instant messages and emails within two hours.
Upon successful payment, the complete materials are available immediately: a download link on screen and an automatic email to your mailbox within about a minute. If nothing arrives within two hours, check spam and contact support. Every purchase carries a 365-day service warranty — you can download the latest valid version free whenever it is released, no matter when you bought — and a 50% renewal discount follows when the period ends.
Yes, we keep our promises — in writing. If you fail the corresponding exam within 60 days of purchase, email us a scanned copy of your enrollment slip and your official Score Report PDF within two days of the exam date; we process verified refunds in full within seven days. The exclusions are plain: exams taken within three days of purchase, candidate names that do not match the payer, and free or expired products. If you prefer, we will exchange your product for two others of equal value at no charge.
Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
Which Proactive Outreach Manager (POM) component is responsible for launching voice calls, and sending SMS messages, or email messages using one or more EPM servers?
- A. Campaign Manager
- B. POM Monitor
- C. POM Pacing
- D. Campaign Director
Correct Answer: A 🗳️
In Avaya Aura Experience Portal, prior to conducting a system restore, which script should be run to mount the backup device onto the Linux file system?
- A. bkup_system
- B. sys_details
- C. do_RestoreData
- D. do_MntDrv
Correct Answer: D 🗳️
Intelligent Customer Routing (ICR) is being deployed with two call centers, Chicago and Denver. The expectation is to route more calls to the Chicago call center than are routed to the Denver call center.
Which Skill and Destination configurations are required?
- A. On the Skill configuration page, configure the Agent Strategy as UCD-MIA.On the Destination configuration page, set a higher Adjust By value for the Polling VDN on the Denver call center, compared to the Adjust By value for the Polling VDN on the Chicago call center.
- B. On the Skill configuration page, configure the Agent Strategy as UCD-MIA.On the Destination configuration page, set a higher Adjust By value for the Polling VDN on the Chicago call center, compared to the Adjust By value for the Polling VDN on Denver call center.
- C. On the Skill configuration page, configure the Agent Strategy as Preferred Location.On the Destination configuration page, set a higher Adjust By value for the Polling VDN on the Chicago call center, compared to the Adjust By value for the Polling VDN on Denver call center.
- D. On the Skill configuration page, configure the Agent Strategy as Preferred Location.On the Destination configuration page, set a higher Adjust By value for the Polling VDN on the Denver call center, compared to the Adjust By value for the Polling VDN on the Chicago call center.
Correct Answer: C 🗳️
For Avaya Aura Experience Portal (AAEP) systems that do not use the organization feature, what information is displayed on the Audit Log report?
- A. All actions performed by all users logged into the EPM
- B. A list of generated alarms
- C. Information about all call-handling sessions for the AAEP system
- D. Debug information for a particular AAEP component
Correct Answer: A 🗳️
Which statement describes Agent blending?
- A. Agent blending is the process of acquiring an agent for a job in a campaign.
- B. Agent blending is the process of acquiring agents when an outbound service level is at risk.
- C. Agent blending is the process of monitoring an inbound skill, and moving agents to and from inbound/outbound to optimize inbound activities, while servicing outbound when possible.
- D. Agent blending is the process of releasing agents from otbound jobs, if they are not needed for a campaign to which they have been assigned.
Correct Answer: C 🗳️
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