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IBM 00M-642 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Solution Application | - Mapping IBM Social Software to customer requirements - Basic solution configuration understanding |
| Customer Use Cases and Business Value | - Enterprise collaboration and productivity scenarios - Social software adoption benefits for organizations |
| IBM Social Software Portfolio Overview | - IBM Social Business concepts and value proposition - Core products overview (e.g., IBM Connections and related social collaboration tools) |
| Sales Positioning and Messaging | - Value-based selling approach for IBM Social Software - Competitive positioning and differentiation |
IBM ICS Social Software Sales Mastery Test v2 Sample Questions:
IBM Connections plays an important role in this larger strategy to add social value to information from formal repositories such as enterprise content management libraries.
What is this strategy called?
- A. Social Content Management
- B. File Management Integration
- C. Content Repository
- D. Media Content Services
Correct Answer: A 🗳️
How do you measure the value of a Social Business implementation for a customer?
- A. By how many "likes" they get on their Facebook page
- B. By the size of the purchase order they sign
- C. By measuring key outcome-based goals that track return on investment for key strategies
- D. By how satisfied the employees are
Correct Answer: C 🗳️
What is the capability called that allows a user to upload documents to their own file-store in IBM Connections?
- A. Files
- B. Forms
- C. Docs
- D. Folders
Correct Answer: A 🗳️
What is the best route for 'gaining social trust'?
- A. Ask your supplier network to blog about their relationship with you.
- B. Strive for the highest number of hits on your Web site.
- C. Identify and develop relationships with tippers in your industry.
- D. Ask your employees to blog about your company in any of the blogs they participate in.
Correct Answer: C 🗳️
Which feature of IBM Sametime is an example of a more nimble responsiveness in IBM Lotus Notes?
- A. Standards-based APIs
- B. Broad support of industry leading vendors
- C. Rich-text support in chat
- D. The ability to see the sender of an e-mail is online right from your inbox and chat right away
Correct Answer: D 🗳️
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