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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Managing Clean Core | <=10% | - Applying clean core methodology to SAP CX solutions - Evaluating for clean core principles |
| Topic 2: SAP Sales Cloud and SAP Service Cloud | 11-20% | - Integration with back-end systems - Sales process configuration - Service ticket workflows |
| Topic 3: SAP Integration Suite | 11-20% | - Open Connectors - API Management - Integration strategy and architecture - Cloud Integration capabilities |
| Topic 4: Extensibility in SAP CX Solutions | 11-20% | - In-app extensibility - Side-by-side extensibility using SAP BTP - Low-code/No-code development (SAP Build) |
| Topic 5: SAP Customer Data Solutions | 11-20% | - Customer Data Cloud (Identity and Consent) - Customer Data Platform (Unification and Segmentation) |
| Topic 6: SAP Emarsys Customer Engagement and SAP Marketing Cloud | <=10% | - Campaign management - Marketing automation strategies - Customer segmentation |
| Topic 7: SAP Commerce Cloud | 11-20% | - Order management - Storefront and catalog management - Commerce solution architecture |
| Topic 8: The Intelligent Enterprise | <=10% | - SAP Business Suite Strategy - Understanding SAP's End-to-End Business Processes |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
1. Which of the following definitions describes an extension in SAP Commerce Cloud?
A) It is a side-by-side app integrated within the SAP Commerce Cloud core component.
B) It is a prepackaged integration setup that enables SAP Commerce Cloud to integrate with other tools.
C) It is a personalization option that enhances the SAP Commerce Cloud standard logic.
D) It is an encapsulated functionality that can contain business logic, type definitions, a Web application, and back office configuration.
2. When setting up profile views in SAP Customer Data Platform, why might an organization choose to maintain both the Unified Customer Profile and Contextual Profile views?
Note: There are 2 correct answers to this question.
A) To reduce storage and operational costs by duplicating key customer data in both views.
B) To maintain different views using weaker and stronger identifiers respectively.
C) To enhance the profile's visual appeal for end users.
D) To support both high-confidence and low-confidence data use cases within different business applications.
3. What can you do with SAP Event Mesh?
Note: There are 2 correct answers to this question.
A) Run prepackaged integration flows for A2A communication.
B) Increase flexibility and scalability with the loose coupling provided.
C) Enable synchronous point-to-point integration.
D) Integrate and extend SAP back ends and business applications inside and beyond the SAP ecosystem.
4. What analytics/reporting options are available for SAP Sales Cloud?
Note: There are 3 correct answers to this question.
A) Dynatrace dashboards
B) Third-party BI integration
C) Embedded reports/dashboards
D) SAP Analytics Cloud Integration
E) Google Analytics integration
5. Your sales organization has requested a solution to support the sales process in SAP Sales Cloud with a risk-management application for the export business. The new risk-management application should be developed as a side-by-side application in the SAP Business Application Studio on SAP BTP.
Which one of the following options can be used?
A) SAP Event Mesh
B) SAP Build Apps
C) SAP BTP, Kyma runtime
D) SAP Cloud Applications Studio
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B,D | Question # 3 Answer: B,D | Question # 4 Answer: C,D,E | Question # 5 Answer: C |




