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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which channel types are supported in SAP Cloud for Customer? ]

A) Consumer-to-consumer
B) Business-to-business
C) Business-to-consumer
D) Employee support
E) Business-to-customer

2. Which field controls how SAP ERP handles an item that is released from a SAP Cloud for Cutomer work ticket to SAP ERP?

A) Processing type
B) Scheduling relevant
C) Coverage indicator
D) Invoicing method

3. When you create items in an installed base, which of the following item categories are supported?

A) Registered product
B) Product
C) Installation point
D) Warranty products
E) Text

4. Which of the following options need to be considered before you use the data migration templates? Note:
There are 3 correct answers to this question.

A) For each object to be migrated, the CSV fields must be mapped to the fields in the system
B) You can upload the data only once
C) You do NOT need to know the definitions of each of the fields
D) The template structure is predefined and CANNOT be changed
E) There is a template available for each object that allows tool-supported migration

5. For registered products, counter readings are recorded in which of the following facets?

A) Maintenance plans
B) Measurement logs
C) Measurement
D) Items

Solutions: