Avaya Aura® Call Center Elite Implementation - testinsides 7392X dumps

7392X real exams

Exam Code: 7392X

Exam Name: Avaya Aura® Call Center Elite Implementation Exam

Updated: Jul 22, 2026

Q & A: 64 Questions and Answers

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Major Objectives of This Test

The Avaya 7392X exam focuses on how trained and proficient you are in working with the ABCs of the Aura Call Center Elite platform. This demonstrates your efficiency in assigning key responsibilities to the right agent, which include collecting queuing, and delivering essential voice work items. Additionally, it polishes your decision-making skills so you can create a notable judgment in choosing the agent who will handle tasks ― whether it’s the first available employee, the least busy personnel, or the one with the best skills in relation to the customer’s needs. This is very important, most especially among Avaya Aura Communication Managers, so they can provide utmost service and support.

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22174

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Avaya 7392X Exam Syllabus Topics:

SectionObjectives
Advanced Call Handling- Routing strategies
  • 1. Greatest Need / Service Level Maximizer (SLM)
    • 2. Skill-based routing
      • 3. Conditional call treatment
        Avaya Aura Call Center Architecture- Core components and architecture
        • 1. Media Server functions
          • 2. Communication Manager role
            • 3. Session Manager integration
              Call Center Elite Features- Vectoring and routing
              • 1. Call treatment logic
                • 2. Look-Ahead Interflow
                  • 3. VDN and vector processing
                    - Agent and skill management
                    • 1. Skill preferences and routing
                      • 2. Business Advocate (BA)
                        • 3. Expert Agent Selection (EAS)
                          Configuration and Administration- Call center setup
                          • 1. Hunt groups and skill groups
                            • 2. VDN and vector configuration
                              • 3. Feature Access Codes (FAC)
                                Reporting and Monitoring- Call center reporting systems
                                • 1. BCMS (Basic Call Management System)
                                  • 2. CMS / Avaya IQ reporting
                                    • 3. Real-time and historical reporting

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