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Avaya 6402 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| System Architecture & Installation | 25% | - Network configuration and IP addressing - IP Office 500v2 and Server Edition hardware - Software installation and upgrade procedures - SD card licensing and system ignition |
| System Configuration & Management | 30% | - Short codes, time profiles and call routing - Hunt groups, pickup groups and call distribution - User profiles, extensions and rights - IP Office Manager and Security Settings |
| Endpoints & Trunks | 20% | - DHCP, TFTP and phone provisioning - Media resources and codec settings - Digital, IP and SIP telephone configuration - SIP, PRI and analog trunk setup |
| Maintenance & Troubleshooting | 10% | - Backup, restore and configuration management - Common issues and resolution steps - System logs, alarms and debugging tools |
| Voicemail & Applications | 15% | - VoiceMail Pro installation and setup - Licensing for advanced features - Embedded Voicemail configuration - Auto Attendant and call flows |
Avaya IP Office Implementation Sample Questions:
1. Which tool can be used to convert .wav files to the formats used by Embedded Voicemail?
A) LVM Greeting Utility
B) HTMLconverter
C) Save Files asfeature within Manager
D) Advanced File Upgrade
2. How many external expansion modules may be added to an IP Office 500v2 for maximum capacity without an expansion module base card?
A) 4
B) 8
C) 14
D) 18
3. A user wants to log in to Avaya one-X@ Portal for IP Office. Which is the correct URL with the default port?
A) http://<servername>:8888/onexportal
B) http://<servername>:8080/onexportal
C) http://<servername>:8089/onexportal
D) http://<servername>:8081/onexportal
E) http://<servername>:7070/onexportal
4. Given the VoIP settings table shown in the exhibit, enabling which setting will allow an
H.323 telephone to connect to the IP Office?
A) H.323 Auto-create Extn
B) H.323 Gatekeeper Enable
C) SIP Registrar Enable
D) Enable RTCP Monitoring on Port 5005
5. Whenever users have a call on hold, why can they not accept any further incoming calls?
A) Audio Tone setting is enabled
B) Send All Calls setting is enabled
C) Call waiting of f setting is enabled
D) Busy on Held setting is enabled
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: D |




