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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. What protects the customer against manufacturing defects, but has limited support coverage, service level, and duration, and the customer has no option for the repair SLA and method?

A) HP Services offerings within the Deploy stage
B) HP base warranty
C) Defective Media Retention
D) Offsite Repair

2. Which tool allows a customer to see the recommended services for their selection of hardware on your e-commerce website?

A) HP Cirrus
B) HP Support Center
C) HP Sales Central
D) HP Cross Sell Solution

3. Your customer, a local hospital, is concerned with unexpected repair costs due to spills and dropped devices while doctors visit with their patients. They are also concerned with data security on these devices if the hard drive fails. Which services would you offer?

A) Next Business Day Onsite and Installation
B) Configuration Services and Defective Media Retention
C) Accidental Damage Protection and Defective Media Retention
D) Accidental Damage Protection and Next Business Day Onsite Services

4. According to IDC, which percentage of an IT budget is spent procuring, deploying, and managing user devices?

A) 90%
B) 22%
C) 55%
D) <10%

Solutions: