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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which of the following BEST describes a problem?

A) An issue reported by a user
B) The cause of two or more incidents
C) A serious incident which has a critical impact to the business
D) The cause of one or more incidents

2. With which process is problem management likely to share categorization and impact coding systems?

A) Capacity management
B) Incident management
C) IT service continuity management
D) Service asset and configuration management

3. Which of the following should IT service continuity strategy be based on?
1.Design of the service metrics
2.Business continuity strategy
3.Business impact analysis (BIA)
4.Risk assessment

A) 2, 3 and 4 only
B) 1, 3 and 4 only
C) 1, 2 and 3 only
D) 1, 2 and 4 only

4. Which one of the following is the BEST description of a relationship in service asset and configuration management?

A) Defines how version numbers should be used in a release
B) Defines which software should be installed on a particular piece of hardware
C) Describes the topography of the hardware
D) Describes how the configuration items (CIs) work together to deliver the services

5. Which of the following is the correct definition of an outcome?

A) The result of carrying out an activity, following a process or delivering an IT service
B) The results specific to the clauses in a service level agreement (SLA)
C) All incidents reported to the service desk
D) All the accumulated knowledge of the service provider

Solutions: