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• Identify the components of the Interaction Administrator interface
• Managed IP Phone Configuration and Templates
• Overview of Client Templates
• Configuring Client Button and Queue Columns
• Introduction to ACD Tools
• Workgroups ACD Skills
• Introduction to PureConnect Application Suite
• Using Response Management Libraries

Reference: https://genbin.genesys.com/old/resources/training/certification/ExamStudyGuide-807-SIP8-v1.pdf

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Understanding technical and functional aspects of Interaction Center Certified Engineer (ICCE) Bootcamp

The following will be discussed in Genesys GEO-807 exam dumps:

• Interactive Update Provider Overview
• Configure SIP addresses
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• DID/DNIS Routing
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• Using Interactive Update Client
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• Log Viewer
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• DNS Server
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