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Passing the ServiceNow System Administrator Qualification Test shows the mastery of ServiceNow System Management and certifies that an applicant has the expertise and experience required to oversee the design, deployment, and maintenance of the ServiceNow platform. Completing this credential test also lays forth the key competencies required to pursue additional certification for individuals.
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When installed and working, ServiceNow Field Service Management is an excellent method for tracking the status and health of your corporate network. You can automate a mix of both routine and advanced device knowledge to populate your CMDB. With a well-populated CMDB, machine reporting becomes more accurate, insightful, and relevant to important business decisions. Improving the infrastructure further with Orchestration to automate system adjustments and upgrades and Service Mapping to determine the dependencies and effect of service outages will turn the company dramatically by reducing any instances of resolution time.
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Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-fsm-blueprint.pdf
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ServiceNow CIS-FSM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Work Order and Task Management | 20% | - Task creation, dependencies, and assignment rules - Work order lifecycle and configuration |
| Scheduling and Optimization | 15% | - Schedule optimization and route planning - Scheduling policies and constraints |
| Dispatcher and Mobile Operations | 15% | - Dispatcher workspace configuration - FSM mobile app setup and usage |
| FSM Overview and Architecture | 15% | - FSM application components and data model - FSM implementation methodology |
| Resource and Workforce Management | 20% | - Workforce calendar and availability setup - Defining resources, skills, and capacities |
| Inventory, Logistics and Service Agreements | 15% | - Service level agreements and entitlements - Parts inventory and warehouse management |




