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SAP C_BOSUP_90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. Some messages may require you to decline a customer's request.
In these situations, what type of response should you send to the customer?

A) Update the customer regularly to let them know you need more time to investigate the issue.
B) You cannot deny the customer's request as the customer is always right.
C) Avoid the message for as long as possible eventually the customer will not want you to take any action.
D) Update the customer with an honest and clear answer right away to avoid having the situation becoming more difficult.

2. Which of the following are features of the SAP Solution Manager? (Choose three)

A) Bid Management
B) Incident Management
C) Test Information
D) Business Case Calculation
E) The entire documentation

3. What are benefits of SAP Notes to the installed base? (Choose two)

A) They allow support consultants to quickly provide solutions for problems which have already been solved before.
B) They allow customers to find solutions for their own product issues.
C) One SAP Note can cover multiple technical issues.
D) SAP Notes inform customers about corporate strategy.

4. Which component of SAP Solution Manager will help you to identify the latest software updates?

A) Maintenance Optimizer
B) Work Center
C) Root Cause Analysis
D) Implementation Content

5. Which of the following options is included only in SAP Enterprise Support?

A) 24*7 support for Very High messages
B) Message solving
C) Technical Quality Check
D) Dedicated contact point for the partner

Solutions: