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Salesforce Strategy-Designer Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Intangible Deliverables | 26% | - Relationship and stakeholder management - Influencing decision-making and advocacy - Vision communication and storytelling - Building strategic alignment and consensus - Facilitation and cross-discipline collaboration |
| Leveraging Adjacent Roles & Skills | 19% | - Applying systems thinking and platform knowledge - Identifying technical and business capabilities - Guiding solution delivery and iteration - Collaborating with development, UX, and business teams - Aligning design with Salesforce ecosystem capabilities |
| Value Design | 32% | - Ethics, values, and user-centric principles - Feasibility, desirability, and viability assessment - Problem framing and challenge statements - Strategic rationale and future implications - Co-creation and stakeholder engagement methods |
| Tools and Artifacts | 23% | - Opportunity framing and prioritization frameworks - Design documentation and alignment tools - Journey mapping and system modeling - Roadmapping and solution visualization - Discovery and research techniques |
Salesforce Certified Strategy Designer Sample Questions:
What is the frist step of the App Lifecycle?
- A. Develop
- B. Test
- C. Plan Release
- D. Test Release
- E. Build Release
Ideally how many concepts should a single Experience Narrative focus on?
- A. All of them at the same time, it is suppossed to bring together all ideas into a coherent narrative.
- B. A single one
- C. As many as have been developed out of the ideas generated in Ideation.
What is the first step in the process of Design Thinking?
- A. Start the technological development of the solution and its UX.
- B. Build empathy with users and customers and uncover their needs and feelings about the products.
- C. Iterate on ideas quickly to satisfy a given need.
While using Salesforce to Salesforce, you cannot share a case comment as a child record of a case.
- A. TRUE
- B. FALSE
When the customer is using the web which feature allows users to generate cases directly from the web?
- A. Email to Case
- B. Pardot Form Handlers
- C. Web to Case
- D. Pardot Forms
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