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Salesforce Sales-Con-201 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Industry Knowledge | |
| Topic 2: Implementation Strategies | |
| Topic 3: Reports and Dashboards | |
| Topic 4: Account and Contact Management | |
| Topic 5: Collaboration and Integration | |
| Topic 6: Opportunity Management | |
| Topic 7: Sales Productivity and Management | |
| Topic 8: Sales Lifecycle Management | |
| Topic 9: Data Management |
Salesforce Certified Sales Cloud Consultant Sample Questions:
When emails sync by Einstein Activity Capture, how are the emails matched to Sales Cloud records?
- A. Matching Is based on the standard Email field.
- B. Matching is based on Full Name and standard Email field.
- C. Matching is based on any Email field.
A consultant needs to design a solution so that sales reps in different business units cannot see each other's Opportunities, but sales operations needs to see all. What should the consultant recommend?
- A. Organization-Wide Default of Private, with sharing rules to grant broader access to Sales Ops
- B. Organization-Wide Default of Public Read/Write
- C. Role hierarchy only, no OWD change
Cloud Kicks wants to help its sales reps identify stalled opportunities in a single view. Which solution should the consultant recommend to meet the requirement?
- A. Create a Lightning Web Component.
- B. Use Deal Insights In Pipeline Inspection
- C. Create a screen flow.
Cloud Kicks sales reps want to see all of the details on their current opportunities with a minimal amount of navigation or clicks to cycle through them. Which functionality should the consultant recommend?
- A. Create a dashboard with reports on My Opportunities.
- B. Develop a new Sales Console app including opportunities.
- C. Select the Split View option from the My Opportunities list view.
The Contact Us form on the Cloud Kicks website creates leads that sales reps need to contact in a timely manner. The VP of sales wants to know when the lead status is still new a day after the lead was created. Sales reps want a simple way to contact these leads. Which action should the consultant take to meet the requirements?
- A. Create a dynamic report with a filter where "Lead created date is equal to TODAY" and "Status equals new",
- B. Create a Lead list view filtered for "Lead created date not equal to TODAY" and "Status equals new".
- C. Create a Lead escalation rule with criteria "Lead created date not equal to TODAY" and "Status not equal to new".
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