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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers needs to send Technicians into the field to service containers. It takes two Technicians with specialized skills to complete the work at the same time.
How should a Consultant implement this requirement?

A) Create a crew with two Technicians.
B) Create a single Service Appointment.
C) Create a work rule with two required skills.
D) Create two Service Crews.

2. Universal Containers outsources 100 hours of weekly maintenance to an external Contractor. Jobs are assigned to a Contractor Manager instead of individual external technicians. The Contractor Manager is incharge of updating Service Appointments and Work Orders upon completion.
How should a Consultant implement the requirement?

A) Create the Contractor Manager as a Crew Service Resource.
B) Set the individual Technicians as Capacity-Based Service Resources.
C) Set the Contractor Manager as a Capacity-Based Service Resource.
D) Create the individual Technicians as Service Crew Members.

3. Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.
What should a Consultant utilize to meet this requirement

A) Entitlements
B) Work Order Record Types
C) Work Types
D) Entitlement Templates

4. A technician reported that the travel time calculated between appointments is often two short because job delays throughout the day.
Which setting should a consultant consider to improve travel time accuracy?

A) Street level routing, Default travel speed
B) Travel speed unit, actual travel time
C) Estimated travel time, minimize travel
D) Minimum grade, default operating hour

5. AW Computing groups its technicians based on seniority. The newest techs comprise Tier 1, move to Tier 2 after a year on the job, and get assigned to Tier 3 after 3 years on the job. Resources with more seniority should be considered for a job over resources with less seniority.
How should the field service administrator ensure this corporate policy is enforced considering the Customer First scheduling policy is utilized consistently except in emergency situations?

A) Make a relevance group on the work rule to filter based on the tier number and add the rule to the policy.
B) Use the Priority field on the service resource assigning Tier 3 techs the lowest number and Tier1 techs with the highest number.
C) Create a queue for each tier group within each territory on the Service Appointment object.
D) Create a custom number field to capture the tier number on the service resource.

Solutions: