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Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Discovery and Scoping | 18% | - Identify key stakeholders and user personas - Define scope and create solution design - Understand customer business objectives and challenges - Assess organizational readiness for digital transformation |
| Topic 2: Change Management and Training | 13% | - Plan and execute change management activities - Develop user adoption strategy and documentation - Define support processes and escalation paths - Create training materials and end-user guides |
| Topic 3: Analytics and Monitoring | 13% | - Monitor site performance and user engagement - Implement error handling and logging - Configure Site.com analytics and reporting - Conduct user feedback collection and optimization |
| Topic 4: Solution Design and Business Logic | 28% | - Implement security model (profiles, permission sets, sharing rules) - Design data access and visibility rules - Configure Lightning Web Components for customizations - Design Experience Cloud site architecture (themes, templates, branding) - Set up and manage CMS content and files - Configure navigation, menus, and site structure |
| Topic 5: Implementation and Integration | 28% | - Build and configure Experience Builder pages and components - Configure SSO and authentication providers - Implement Einstein bots and chat functionality - Implement search functionality and content tagging - Integrate external systems via APIs and connected apps - Configure email and notification templates |
Salesforce Certified Experience Cloud Consultant Sample Questions:
Cloud Kicks (CK) is in the process of updating and retiring multiple Experience Cloud sites on its one org.
What should CK consider before taking action as it inactivates and brings on new sites?
- A. Each org can have up to 100 Experience Cloud sites as long as they are active.
- B. Each org can have up to 100 Experience Cloud sites; preview sites don't count toward that limit.
- C. Each org can have up to 100 Experience Cloud sites; active, preview, and inactive sites all count toward that limit.
- D. Each org can have up to 100 Experience Cloud sites; preview sites count toward that limit but inactive sites do not.
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What are two Salesforce recommendations for setting up partner roles in large orgs? Choose 2 answers
- A. Grant partner users access to the partner account using a Sharing Rule,
- B. Create partner roles in a separate branch in your RoleHierarchy.
- C. Create partner roles in the same branch in your Role Hierarchy.
- D. Reduce the number of roles to one to improve system performance.
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Ursa Major Solar wouldlike its authenticated external users to be able to search for Quote and Contract objects but not Opportunity or Asset objects.
Which two standard features allow an administrator to accomplish that?
Choose 2 answers
- A. Remove Opportunity and Asset from theTitle Menu component in the property editor.
- B. Remove Opportunity and Asset from the navigation Menu component in the property editor.
- C. Remove Opportunity and Asset from the Autocomplete object list in the Search component property editor.
- D. Remove Opportunity and Asset from the object list in the Global Search Result component property editor.
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Whatare three goals Ursa Major Solar can accomplish with experience Cloud moderation functionality?
Choose 3 answers
- A. Track Flagging and moderation activity within the Experience site.
- B. Allow members to flag posts comments files, and messages that are inappropriate or spam.
- C. Give members Audience Targeting permissions within the Experience site.
- D. Designer specific users as moderators so that they can closely monitor the size.
- E. Allow members to remove other member from the Experience site if desired.
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Northern Trail Outfitter is looking to implement a public Knowledge base. The company has 1, 000 articles stored in an external systems.
Some of the articles are more than 2 years old.
What should a consultant recommend to optimize the public knowledge base?
- A. Bulk-import the top performing articles to Salesforce and select the public knowledge base channel.
- B. Manually add the top performing articles to Salesforce and select Authenticated Sites as the Channel.
- C. Bulk-import all articles to Salesforce and achieve duplicate and outdated articles.
- D. Manually add the top performing articles to Salesforce and select the Public Knowledge Base channel.
Explanation: Only visible for TestInsides members. You can sign-up / login (it's free).
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